Vertical Communications TeleVantage 7.5 manual About using TeleVantage with a remote phone

About using TeleVantage with a remote phone_________________

A remote phone is any phone that is not wired to a station port on the TeleVantage Server computer, including all IP phones as well as mobile phones, home phones, and legacy PBX phones. From any remote phone, TeleVantage offers complete access to your voicemail and account settings, as well as the ability to receive, place, transfer, and manage TeleVantage calls. In addition, depending on the setup of your remote phone and ViewPoint, you can use ViewPoint with your phone to manage your voice messages, greetings and calls.

You can use TeleVantage from a remote phone in the following ways:

QFrom a remote number without ViewPoint. (See “Using TeleVantage from a remote number without ViewPoint” on page 6-5.) You can forward your TeleVantage calls to the remote phone’s number, specify verbal call screening options, and handle incoming TeleVantage calls using the telephone commands, including transfer, conference and call recording. By calling the office and logging on, you can check your voicemail, change your account settings, and (providing you have permission) place new outbound calls through TeleVantage.

QFrom a remote number with ViewPoint. (See “Associating Viewpoint with a remote number” on page 6-9.) By specifying the remote number when logging onto ViewPoint, you can use ViewPoint to play voice messages, make and play recordings, place outbound calls, and take calls you see in the Call Monitor. When performing any of these ViewPoint actions, TeleVantage rings your remote phone’s number to connect you to the chosen procedure. Note that calls placed with ViewPoint are billed to your office, not your remote phone's number, since TeleVantage calls you to connect you to the call.

If the “imitate a station” feature is turned on, you can also use ViewPoint to visually manage calls that are forwarded or routed to your remote number.

QFrom an external station. (See “Using an external station” on page 6-10.) If your system administrator has defined your remote phone as an external station, it behaves exactly like a desk phone at the office , and is the most powerful way to use TeleVantage remotely. Calls to your extension ring the remote phone without using call forwarding, and all TeleVantage phone features work with the remote phone, such as call waiting. When using ViewPoint, you log on using your external station ID (a number which your system administrator will give you), after which all Viewpoint commands and call control work with your remote phone.

The following tables show the features that are available remotely depending on your setup:

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