Vertical Communications TeleVantage 7.5 Test hold audio. Enter the ID number of a hold audio

Quick call commands

	Test hold audio. Enter the ID number of a hold audio
*19	source to hear the audio exactly as callers on hold are
	hearing it. See your system administrator for the ID
	numbers of hold audio sources.
*50-56	See the next table for a list of quick call commands for
	call center agents and supervisors.
*57	Monitor another user’s call. The other parties in the call
	cannot hear you.
*58	Coach another user’s call. The other user can hear you,
	but the other parties in the call cannot.
*59	Join another user’s call as a full participant, able to hear
	and be heard by all parties.
*66	Redial the last call you placed.
*67	Block outbound Caller ID for the next call. Dial *67
	followed by the phone number. (See also *82.)
*69	Dial the phone number of your last incoming call.
*70	Disable call waiting for the next call.
*82	Unblock (restore) outbound Caller ID for the next call.
	Dial *82 followed by the phone number. (See also *67.)
*91	Answer another ringing phone. Optionally, enter the
	extension of the phone to answer. Press # to connect.
	(See also *99.)
*92	Retrieve a parked call.
*93	Dial a TeleVantage user by name.
*95	Manage your calls on hold.
*96	Log off from a remote session. Only available at a dial
	tone when logged in at a remote phone.

*99	Answer another ringing phone within your workgroup.
	(See also *91.)

A-4 USING TELEVANTAGE