Vertical Communications TeleVantage 7.5 manual Knowing when you have new voice messages

Knowing when you have new voice messages

TeleVantage can alert you in the following ways when you have new (unheard) voice messages:

QStutter dial tone. When you pick up your phone, the dial tone begins with several short tones, and then changes into a regular dial tone. The stutter dial tone indicates that you have new voice messages.

Note: Stutter dial tone is not available on Toshiba Strata digital phones. Use the message-waiting light.

You or your TeleVantage system administrator can turn stutter dial tone off using ViewPoint. See “Turning off stutter dial tone” on page 18-20.

QMessage-waiting light. If your phone has a CLASS message-waiting light, you can have it flash to indicate new voice messages.

To use a message waiting light, you or your TeleVantage administrator must enable it using the TeleVantage ViewPoint. See “Enabling a message waiting light” on

page 18-20.

QE-mail, pager, and call notification. TeleVantage can send you an e-mail message, page you, or call you whenever you receive a new voice message. You can choose to be notified only for Urgent messages, and you can schedule notification to occur only during the times you want.

You can set up notification in ViewPoint. See “E-mail, pager, and call notifications” on page 13-12. If you do not have ViewPoint, your TeleVantage system administrator can set up e-mail and pager notification for you.

Note: If multiple users share a phone, the message-waiting light and stutter dial tone occur if there are new messages for any of the users assigned to that phone.

If voice messages disappear from your folders

Depending on how your system administrator has configured the system, your voice messages may be automatically archived from time to time. If an important voice message has disappeared from your voicemail folders, talk to your system administrator about recovering the message.

Customizing voice message playback order

Using ViewPoint you can specify the order in which you hear new and old voice messages when listening by phone. See “Setting voice message playback order” on page 18-20 for more information. If you do not have ViewPoint, your TeleVantage system administrator can set this option for you.

CHAPTER 5. MANAGING VOICEMAIL AND YOUR ACCOUNT WITH THE PHONE 5-3