Vertical Communications TeleVantage 7.5 manual Setting up call notifications, 13-14

4.In the Page using field, select the dialing service that you want TeleVantage to use to dial your pager. For more information about dialing services, see “Using dialing services” on page 12-8.

5.In the Dial Sequence field, enter the dial string for your pager, including the phone number of the paging service and your pager's PIN, if required. The dial string can contain any touch tone digit (0-9, *, #). You can enter commas to indicate 2-second pauses in the dial sequence.

You can also use the following special characters to add information to the page:

Q I or i sends the Caller ID number (for an external call) or TeleVantage extension (for an internal call).

Q E or e sends the TeleVantage extension that the caller dialed.

Q L or l sends the length of the voice message in seconds.

Example: The dial sequence 18007771000,,,1245983#E causes TeleVantage to dial your paging service, pause for 6 seconds, enter your pager’s PIN (1245983) followed by # to indicate end-of-PIN, enter your extension (the extension at which the voice message was left), and then hang up. Your pager would display only the extension, 103 for example.

6.Click OK.

Notes

QIf you receive only the last portion of the pager data that you specify, you may not have placed enough pauses between the pager number to be dialed and the information to send. If this problem occurs, add more commas to the Dial Sequence field.

QDo not enter multiple stars (*) in a row in the pager string. Use only one star to send a dash. Multiple consecutive stars can terminate the page message.

Setting up call notifications

TeleVantage places notification calls to the number of your choice. The call says, “<the queue’s voice title> has a new voice message from <caller’s voice title if available>. Press # to hear your message.” By pressing #, you can log onto the queue’s account and hear the new message, and even press 4 3 to call the person back.

1.Choose Tools > Options. The Options dialog box opens.

2.Click the Voice Messages \ Call Notification tab.

3.Select one of the following notification options from the dropdown list:

Q Do not place call notifications. Calls are not placed when the queue receives new voice messages.

Q Place call for all messages. A call is placed whenever the queue receives a new voice message.

Q Place call for urgent messages only. A call is placed whenever the queue receives a voice message marked urgent.

13-14 USING TELEVANTAGE