Vertical Communications TeleVantage 7.5 Transferring a call

11-1 0 USING TELEVANTAGE
Notes
QUse Actions > Hol d instead of the Hold button on your phone. When on hold, callers hear
music (if your system has music on hold), but they hear only silen ce if you u se your
phone’s Hold button.
QYou cannot put a call to a queue, auto attendant, o r IVR Plug-in on hold. If you attempt to
do so, the call is disconnected.
QIf you’re using a digital feature phone with multiple line appearances, you do no t hear dial
tone after putting a call on hold. To get dial tone, select an unoccupied line .
Ringback for calls on hold
By default, if you hang up with one or more calls on hold, TeleVantage’s ringback feature rings
your phone to remind you. If you do not pi ck up your phone, any calls on hold are sent to
voicemail.
You can choose how long TeleVantage waits when you have calls on hold before ringing your
phone. You can also turn ringback entirely off. See “Turning ringback for calls on hold on and
off” on page 18-9.
Notes
QIf you are a call center agent, the ringback time for your queue calls is defined separately
by your queue administrator.
QRingback is available at external stations, but not other remote ph on es .
Transferring a call
The Call Monitor folder allows you to easily transfer a call to any party, either another
TeleVantage user or someone at an external phone number. You can look up users and contacts
by name, and you can see in advance if an extension is busy. You can also transfer a call to an
auto attendant or to a user’s voicemail.
Drag-and-drop transferring
With the Phonebook pane showing in the Call Monitor folder, you can drag a call from the Call
Monitor to an extension to transfer the call to that extension, or to a contact’s name to transfer
the call to the contact’s default number. For more information about drag-and-drop commands,
see “Dragging and dropping items” on page 8-19. To show the Phonebook pane, see “Adding
the Phonebook Pane to the Call Monitor folder” on page 8-15.