Vertical Communications TeleVantage 7.5 Ringback for calls on hold, Drag-and-drop transferring

Notes

QUse Actions > Hold instead of the Hold button on your phone. When on hold, callers hear music (if your system has music on hold), but they hear only silence if you use your phone’s Hold button.

QYou cannot put a call to a queue, auto attendant, or IVR Plug-in on hold. If you attempt to do so, the call is disconnected.

QIf you’re using a digital feature phone with multiple line appearances, you do not hear dial tone after putting a call on hold. To get dial tone, select an unoccupied line.

Ringback for calls on hold

By default, if you hang up with one or more calls on hold, TeleVantage’s ringback feature rings your phone to remind you. If you do not pick up your phone, any calls on hold are sent to voicemail.

You can choose how long TeleVantage waits when you have calls on hold before ringing your phone. You can also turn ringback entirely off. See “Turning ringback for calls on hold on and off” on page 18-9.

Notes

QIf you are a call center agent, the ringback time for your queue calls is defined separately by your queue administrator.

QRingback is available at external stations, but not other remote phones.

Transferring a call

The Call Monitor folder allows you to easily transfer a call to any party, either another TeleVantage user or someone at an external phone number. You can look up users and contacts by name, and you can see in advance if an extension is busy. You can also transfer a call to an auto attendant or to a user’s voicemail.

Drag-and-drop transferring

With the Phonebook pane showing in the Call Monitor folder, you can drag a call from the Call Monitor to an extension to transfer the call to that extension, or to a contact’s name to transfer the call to the contact’s default number. For more information about drag-and-drop commands, see “Dragging and dropping items” on page 8-19. To show the Phonebook pane, see “Adding the Phonebook Pane to the Call Monitor folder” on page 8-15.

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