Vertical Communications TeleVantage 7.5 manual Answering calls

E-11

E-10

E-10

15-14

E-12

E-11

10-3

11-3

11-4

C-18

E-11

11-5

agents (cont’d.) personal statuses for, 9-4placing on and off call, signing in and out, B-2states, defined, C-5taking breaks, B-2

using Extensions list tabs, 10-3viewing them being monitored, C-17working as in ACD workgroups, D-2working at another phone, B-4

Agents Pane, C-4All tab

display options for, in Call Monitor, in Extensions list,

answering calls

at another ringing phone, 4-4opening Call Monitor automatically, using ViewPoint, 11-7

with call announcing, 4-2with call waiting, 4-3

with hands-free answering, 4-4

archive database, checking for missing audio files, E-11Archived Recording Browser

about, E-1

acting on recordings, E-9adding notes to recordings, E-10browsing search results, E-10

changing number of entries per page, E-10checking archive for missing audio files, deleting recordings, E-11

exporting recordings, E-11

flagging recordings for follow-up,E-10importing recordings archived in earlier

versions,

loading saved search, E-8logging on, E-1managing recordings, E-8

opening Call Log details for recordings, playing recordings,

purging recordings,

Archived Recording Browser (cont’d.) refreshing search results, E-11restoring recordings to Servers, running, E-1

saving current search, E-8searching for recordings, E-2sorting search results, E-9specifying search criteria, E-4

archived recordings

managing individual recordings, E-8 purging, E-11

searching for, E-2archived voice mail, 13-3associating

from a Call Log entry, 14-8from a voice message, 13-7from an active call, 11-14

audio controls, using, 8-26

audio messages, playing into calls, 11-13audio output, changing, 8-12Available personal status, 9-3

B

beep

double, for contact account code prompt, 3-3with call waiting, 18-8

blind transfers defined, 4-8 using the phone, 4-8 using ViewPoint, 11-11

bookmarks for voice mail, 8-26

bottom line of ViewPoint screen. See status bar breaks, taking in ACD workgroups, D-4busy, handling calls when,

C

call announcing overview, 4-2 answering calls with, 4-2

USING TELEVANTAGE I-2