Vertical Communications TeleVantage 7.5 manual Answering a call at another ringing phone

Multiple calls waiting

Depending on how your system is set up, you may have one or more calls waiting before the next caller goes to voicemail. Normally you can have one call waiting, meaning that when you are on a call you can accept one other call with call waiting. Subsequent incoming calls go straight to voicemail without beeping.

Ask your system administrator how many calls you can have waiting.

Receiving a call waiting tone from your telephone company

If you receive a call waiting tone from your telephone company, as opposed to a tone from TeleVantage, you must press Flash 8 to answer the call.

Answering a call at another ringing phone

With the proper permission, you can easily answer another ringing phone from your own phone. To do so, pick up your phone and press *91 <ext> #, where <ext> is the extension of the phone you want to answer.

You can skip the extension and enter just *91#. If only one phone is ringing, you are connected to that phone. If multiple phones are ringing, you are connected to the one that started ringing first.

To answer a ringing phone within your workgroup

To answer a ringing phone within your workgroup, press *99. This command only works within public workgroups. If multiple phones are ringing in workgroups to which you belong, you are connected to the one that started ringing first.

For more information about workgroups, see “Using workgroups” on page 16-14.

Using hands-free answering

Hands-free answering is an aid for headset and speakerphone users. Using hands-free answering, you can receive or place calls while the phone is off-hook. Although the phone is off-hook, the dial tone does not play, and the phone does not ring. When an incoming call arrives, a zip tone (a beep) notifies you and TeleVantage connects you based on your settings for call announcing.

Note: If you are using hands-free answering, call announcing is automatically used if you are called as a member of a workgroup, or if you are sharing a station and the other user is currently logged in to the station.

Enabling and disabling hands-free answering

To enable hands-free answering, press *10 at the dial tone. You hear, “Hands-free answering is on.” The station is now off-hook and waiting for a call. With hands-free answering enabled, your other telephone commands remain the same. For example, call forwarding and transferring commands do not change.

4-4 USING TELEVANTAGE