Vertical Communications TeleVantage 7.5 manual Symbols, Numerics

C-19

13-14

15-13

C-16

14-5

INDEX

Symbols

# (for options after leaving a voice message), 2-3#, to skip delay dialing extensions, 3-3

"& others" in Call Log,

*(to skip over a voice mail greeting), 2-3

*commands (table for call center queue agents), A-5

*commands (table for normal users), A-3

**(for Flash at remote phone), 6-5

*10 (enable and disable hands-free answering), 4-4*11 (enter an account code), 3-4

*16 (record call), 4-9

*50 (select Available personal status), 9-6

*55 (monitor queue statistics),

*66 (redial your last call), 3-5

*69 (return your last call), 3-5

*70 (disable call waiting for the next call), 3-6*91 (answer another ringing phone), 4-4*93 (dial by name), 3-4

F11 (return your last call), 12-10

F12 (redial your last call), 12-10

, (comma, for pauses in page strings),

Numerics

0 (transfer to Operator)

changing destination of transfer, 18-9from greeting, 15-11

from routing list, 15-8from voice mail, 2-3

while on hold with Pause and Repeat, 411 (dial by name), 3-4

7 (leave a callback number with a voice message), 2-39 (usual number to dial an external call), 3-3

A

Aastra phones

configuring in ViewPoint, 18-5with voice-first answering, 4-5

access codes

entering using the phone, 3-3selecting using ViewPoint, 12-8

accessing account, 1-2account codes

entering for contacts, 16-5entering using the phone, 3-3

entering using ViewPoint, 11-16,12-3,12-4account management commands, A-7

ACD workgroups going on break, D-4

marking agents as ready and unavailable, D-2receiving a call, D-3

voice mail for, D-4working as an agent in, D-2

Act!, 1-3

actions for routing lists, 15-10active greeting, 13-19active routing list, 15-9active settings

changing, 9-10 defined, 9-9 hierarchy of, 9-12 viewing in one place, 9-10

Add-ins,18-25

Adobe Acrobat PDF books, 1-7agents

Call Monitor tabs, B-7changing personal status, handling queue calls, B-6

marking as ready and unavailable for ACD workgroups, D-2

monitoring, coaching, and joining calls, C-16

I-1