Vertical Communications TeleVantage 7.5 Call Log folder filters, Call Log folder columns

The Call Log folder________________________________________

The Call Log folder contains a record of all incoming and outgoing phone calls associated with your extension. Internal calls (calls between TeleVantage users) may or may not be logged, depending on how your TeleVantage system administrator set up the system.

To open the Call Log folder, click its entry in the navigation bar. The Favorite Folders list for the Call Log shows all other Call Logs that have been shared to you, for example a call center queue’s Call Log or another user's Call Log.

Call Log folder filters

The Call Log folder toolbar contains two dropdown lists that enable you to view only the calls you want.

Use either or both of the following:

QTime filter. View the most recent calls according to the time frame you select.

QInbound/outbound filter. View only inbound calls, only outbound calls, or both.

Call Log folder columns

The following table shows the columns that are available in the Call Log folder. Many of these columns are hidden by default. You can view more information for a call in either of the following ways:

QDouble-click a call to view it in the Call Details dialog box, in which more columns are displayed. See “Viewing call details” on page 14-5.

QAdd more columns to the Call Log folder itself. See “Customizing columns” on page 18-22.

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