Vertical Communications TeleVantage 7.5 Deleting and undeleting messages, To reply to a message

Deleting and undeleting messages

To delete a message, press 3 during or after the message.

You can undelete messages as long as you remain in the current voice messages session. If you hang up or back out of the voice messages menu, all messages that you have deleted are deleted permanently.

Do one of the following to undelete messages while you are in a voice messages session:

QPress 3 to undelete the current message. To undelete a previous message, press

5 until you hear the message and then press 3 to undelete it.

QPress 8 to undelete all deleted messages. Doing this changes all deleted messages to heard messages in your Inbox.

Replying to a voice message

When you reply to a voice message, you send a message of your own to the user who sent you voicemail. Your reply message does not include the original message.

To reply to a message

1.Press 4 1 while or after a message plays.

2.If the message was sent to multiple recipients, you can reply to the sender only or to the sender and all recipients. To reply to the sender only, press 1. To reply to the sender and all recipients, press 2.

3.At the tone, record your reply message. Press # when you are done.

4.Press 1 to send your reply. See the table on page 5-4 for other options.

Forwarding a voice message

When you forward a voice message, you send a copy of the message to the voicemail of one or more users, preceded by a new message that you record. Your message can introduce the forwarded message to users, for example, it might say, “I just received this message about our new product, and I thought the three of you ought to hear it.”

To forward a message

1.Press 4 2 while or after a message plays.

2.At the tone, record your message. Press # when you are done.

3.Press 1 to accept your recorded message. See the table on page 5-7 for other options.

4.Enter the extension to which you want to forward the message followed by #. If you do not know a user’s extension, press 411 and select the user by name. Enter multiple extensions in the following format:

ext1 # ext2 # ext3 # #

CHAPTER 5. MANAGING VOICEMAIL AND YOUR ACCOUNT WITH THE PHONE 5-5