Vertical Communications TeleVantage 7.5 manual Using TeleVantage ViewPoint remotely

Using redial and other quick call commands when logged in

After logging on from a remote phone, you can use any quick-call telephone command beginning with *, for example *66 to redial a call or *15 to place a page or intercom call. For a complete list, see “Quick call commands” on page A-3.

To use a quick call command, press # after logging on to get internal dial tone, then dial the command.

Using the redial command after logging on

When you use the *66 redial command when logged in from a remote number, the number dialed is that of the last call you placed while remote, either manually or by using the voice message callback feature. It is not the number of the last call you placed locally.

Example: On Monday, you call into your office from a remote location and place a call to (617) 123-9876. For the rest of the week, you work in your office and place many calls. On Saturday, you call into your office from a remote phone and use the *66 command. The system dials (617) 123-9876 because that was the last call you placed while remote.

Using TeleVantage ViewPoint remotely _______________________

There are two ways to use ViewPoint from a remote computer (a computer not on your office network):

QViewPoint Web Access. If your office has set up TeleVantage Web Services, you can access a version of TeleVantage ViewPoint using a web browser, from any computer with an Internet connection. Simply type the URL address of ViewPoint Web Access into your browser window. Your TeleVantage system administrator can tell you the URL for ViewPoint Web Access.

Once you are connected to ViewPoint Web Access, click Help for instructions. You can also use the instructions for Viewpoint in this manual, as ViewPoint Web Access is very similar in most respects.

QViewPoint over VPN. If your office’s network is set up so you can log on remotely via a VPN (Virtual Private Network) connection, you can use TeleVantage ViewPoint as if you were on the network at your office. Contact your network administrator to see if you have VPN support and how to start VPN from your remote computer.

ViewPoint will not run without a network connection to your TeleVantage Server. Be sure you have an active VPN connection to your office before launching ViewPoint.

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