Vertical Communications TeleVantage 7.5 Viewing a calls history ____________________________________, Taking notes on a Call Log entry ____________________________, Associating a call from Unknown with a contact _____________, Returning a call in the Call Log folder ________________________

14-8 USING TELEVANTAGE
Viewing a call’s history ____________________________________
By clicking History in the bottom pane and then selecting a call, you can view the call’s entire
history through the TeleVantage system. You can see how the call was routed to you, and where
it may have been in the system before coming to you.
Call history data older than 5 days is purged automatically to save disk space.
When you copy a Call Log entry using the Edit > Copy command, the call history is copied with
it.
Note: Call history is not available in ViewPoint Web Access.
Taking notes on a Call Log entry ____________________________
By clicking Notes in the bottom pane, you can take notes on a Call Log entry. Notes can help
identify a call in the list or summarize important information about a call.
To take notes on a Call Log entry, select the entry, click in the Notes Pane, and then type your
notes. When you are done, you can press ENTER or click your mouse anywhere. The notes yo u
just created appear in the Notes column for that Call Log entry.
Associating a call from “Unknown” with a contact _____________
When a Call Log entry appears from “Unknown,” it means that TeleVantage was unable to
identify the caller as a TeleVantage contact or user. You can associate the call with a contact, so
that the correct name displays and TeleVantage identifies the contact on subsequent calls from
that phone.
See “Associating a call or Caller ID number with a contact” on page 16-9 for complete
instructions.
Returning a call in the Call Log folder ________________________
1. Select the call in the Call Log folder that you want to return.
2. On the Actions menu, choose one of the following:
QPlace Call. This command lets you choose the number to di al from a submenu. If
the caller is a contact, you can choose the phone number to call from the list of the