Vertical Communications TeleVantage 7.5 manual Viewing a call’s history

Viewing a call’s history ____________________________________

By clicking History in the bottom pane and then selecting a call, you can view the call’s entire history through the TeleVantage system. You can see how the call was routed to you, and where it may have been in the system before coming to you.

Call history data older than 5 days is purged automatically to save disk space.

When you copy a Call Log entry using the Edit > Copy command, the call history is copied with it.

Note: Call history is not available in ViewPoint Web Access.

Taking notes on a Call Log entry ____________________________

By clicking Notes in the bottom pane, you can take notes on a Call Log entry. Notes can help identify a call in the list or summarize important information about a call.

To take notes on a Call Log entry, select the entry, click in the Notes Pane, and then type your notes. When you are done, you can press ENTER or click your mouse anywhere. The notes you just created appear in the Notes column for that Call Log entry.

Associating a call from “Unknown” with a contact _____________

When a Call Log entry appears from “Unknown,” it means that TeleVantage was unable to identify the caller as a TeleVantage contact or user. You can associate the call with a contact, so that the correct name displays and TeleVantage identifies the contact on subsequent calls from that phone.

See “Associating a call or Caller ID number with a contact” on page 16-9 for complete instructions.

Returning a call in the Call Log folder ________________________

1.Select the call in the Call Log folder that you want to return.

2.On the Actions menu, choose one of the following:

Q Place Call. This command lets you choose the number to dial from a submenu. If the caller is a contact, you can choose the phone number to call from the list of the

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