Vertical Communications TeleVantage 7.5 Managing call recordings, Adding notes to a voice message

Marking a voice message Urgent or Private

You can mark a voice message Urgent, Private, or both. Private messages cannot be forwarded, and users who share your mailbox cannot play them, reply to them, or call back the sender.

The icons in the columns to the right of the envelope icon show whether a message is Urgent or Private .

QTo mark a voice message Urgent, select the message and choose Actions > Urgent. Select the command again to remove its Urgent status.

QTo mark a voice message Private, select the message and choose Actions > Mark As Private. After a message is marked Private, it cannot be made not Private again.

Adding notes to a voice message

To add written notes to a voice message, click the message and type your notes in the Notes Pane at the bottom of the Voicemail folder.

Any notes that you create for a message accompany that message if it is forwarded to other users.

Hiding and showing notes

To hide or display the Notes Pane, choose View > Notes Pane. To hide the Notes column, see “Showing and hiding columns” on page 18-22.

Moving a voice message to another application

You can drag-and-drop a voice message from ViewPoint to another Windows application. See “Dragging and dropping voice messages to other applications” on page 8-21.

Managing call recordings __________________________________

The following types of call recordings can appear in your Inbox:

QRecordings that you made yourself using the Call Monitor (see “Recording a call” on page 11-12).

QRecordings made automatically by the system. Usually such recordings are sent to the voice mailbox of a system administrator or call center queue supervisor. If you are receiving such recordings in error, speak to your system administrator.

You can listen to a call recording by double-clicking it, just as you listen to a voice message. Any command you can use on a voice message you can also use on a call recording.

For automatic call recordings made by the system only, you can choose Actions > Open Call Log Details to open the Call Log Details dialog box and view details about the recorded call. See “Viewing call details” on page 14-5. This command is not available for call recordings you made yourself, or call center queue call recordings.

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