Vertical Communications TeleVantage 7.5 manual Creating a conference call, Parking a call

Creating a conference call

You can create a conference call in the following ways:

QBy adding parties

QBy connecting separate calls

To create a conference call by adding parties

1.Dial the first party and wait for an answer.

2.Press Flash # for a dial tone to start another call.

3.Dial the second party and wait for an answer.

4.Press Flash 5. You and the two parties you called are now conferenced in a single call.

5.Press Flash # for a dial tone to start another call. The conference is put on hold, and the parties already in it can continue to talk to each other.

6.Dial another party and wait for an answer.

7.Press Flash 5 to add the new call to the existing conference call.

8.Repeat steps 5-7 to add more parties to the conference call.

To create a conference call from separate calls

You can also create a conference call from separate, individual calls by pressing Flash 5.

When you hear the call waiting beep for an incoming call, you can conference that call with your current call. After the call waiting beep, press Flash 4.

Notes

QDepending on how your administrator has configured your TeleVantage Server, up to 4, 7, 12, or 60 parties can participate in a conference call.

QYou cannot conference two conference calls together.

QYou can transfer a conference call, but not to the extension of an auto attendant, voice mailbox, call center queue, or IVR Plug-in.

QWhen you hang up on an ongoing conference call, by default the conference continues without you. The other participants can continue to talk, even if you started the conference and your company is paying for the outgoing calls used to create it. To terminate the call, each participant must hang up. Your administrator also can configure the system to terminate conferences when you hang up.

To create conference calls in ViewPoint, see “Creating conference calls” on page 12-12.

Parking a call

Parking a call lets you put a call on hold and pick it up at any TeleVantage extension.

1.Press Flash 6. TeleVantage tells you the call's orbit number. Make a note of it.

2.Hang up.

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