Vertical Communications TeleVantage 7.5 manual Using the Call Monitor folder

Using the Call Monitor folder _______________________________

In the TeleVantage ViewPoint, the Call Monitor folder is the visual counterpart to your telephone. The Call Monitor lets you see all your incoming calls and any outgoing calls at once, often with the callers identified by name.

In the Call Monitor folder you can:

QSee who is calling you and take the call or send it to voicemail

QClick calls to transfer them, put them on hold, send them to voicemail, or perform other actions

QMove among multiple calls on hold with a click of the mouse

QRecord calls

QConference calls (including creating or starting a conference)

Each row in the Call Monitor folder is an item that contains information about one call, or one party in a call. Conference calls appear as a grouped item with each party to the conference call as a separate indented row.

For an explanation of Call Monitor folder columns, press F1 for online Help. For information about changing the Call Monitor folder columns that are displayed, see “Customizing columns” on page 18-22.

Automatically sorting new calls

By default, new calls appear below existing calls when they arrive. Instead, you can have the Call Monitor automatically sort the folder according to your sort criteria whenever new calls arrive, for example, by listing them in alphabetical order by caller name. You determine your sort criteria by clicking the appropriate column header.

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