Vertical Communications TeleVantage 7.5 manual Personal and public workgroups, Workgroups folder

Personal and public workgroups

Generally, the workgroups you will create in TeleVantage are personal workgroups. Only you can see the personal workgroups that you create. Other users cannot see workgroups that you create.

Public workgroups, which are accessible to all TeleVantage users who have permission to see them, can be created only by Administrator users or other users who have been given special permission to do so. Your system administrator can assign public workgroups an extension so that the workgroup can be accessed via the phone.

You can also view and select public workgroups when you place a call using the Place Call To dialog box. See “Using the Place Call To dialog box” on page 12-3.

Note: You can create or edit public workgroups only if your TeleVantage system administrator has given you permission to do so.

The Workgroups folder

The Workgroups folder lets you view and manage your workgroups.

To open the Workgroups folder, click the Configuration icon in the navigation bar. The Favorite Folders list offers access to your office’s Public Workgroups folder.

Creating a workgroup

1.Do one of the following:

Q To create a personal workgroup, open the Workgroups folder.

Q If you have the permission to create a public workgroup, open Public Folders in the Folder List and click Workgroups. You can only create a public workgroup if your TeleVantage system administrator has given you permission to do so.

CHAPTER 16. MANAGING CONTACTS AND WORKGROUPS 16-15