Vertical Communications TeleVantage 7.5 manual Selecting a personal status

Icon	Status	Description
	On Break	This status puts you on a break during your
		shift. While this status is selected, the queue
		does not send calls to you. When you take a
		break, be sure to use the On Break status
		rather than Available (Non-Queue), which
		ends your shift. Using On Break when you
		take a break will ensure the integrity of call
		center statistics.
		You can also select this status by picking up
		the phone and pressing *53.

Notes for call center agents:

QYou can make yourself available by selecting either Available or Available (Queue Only).

QYou can make yourself unavailable by selecting any status other than Available, Available (Queue Only), or On Break.

Selecting a personal status ________________________________

This section explains how to select a personal status using ViewPoint or the phone.

Selecting a personal status in ViewPoint

Use any of the following methods to select a personal status in ViewPoint:

QClick the Personal Status button on the status bar, and then choose a personal status.

QChoose Tools > Personal Status and then choose a personal status.

QIn the Personal Statuses folder, select a personal status and then choose Actions > Set as Active.

You can configure a personal status so that it prompts you to change its settings whenever you select it. Doing this makes it easier for you to change your call forwarding or greeting each time that you select that personal status. For example, you may want to specify a different forwarding number every time you select the “Out of the Office” personal status. For more information, see “Personal status and your active settings” on page 9-9.

CHAPTER 9. USING PERSONAL STATUSES 9-5