Vertical Communications TeleVantage 7.5 manual Call waiting options

QPress 3 to send the call to voicemail and monitor the message being left. The call is sent to your voicemail, and you can listen to the message as it is recorded and pick up the call at any time.

When you choose this option, you hear your voicemail greeting and the caller’s message as it is being left. The caller cannot hear you.

To talk to the caller at any time during this process, press Flash 1. If you do not want to continue to listen to the message while it is being left, hang up the phone.

QPress 4 to conference. This option is available only when call waiting is turned on and you are on a call when the new call arrives. The new call is conferenced with you and your current call or calls.

Note: For a description of how call announcing works if you share a station with another user, including how to announce who the call is for, see “The “call for” announcing prompt” on page 7-3.

How TeleVantage gets the recording of the caller’s name

When you have call announcing turned on, callers who dial your extension hear a prompt that says, “Please say your name.” TeleVantage records what the caller says and uses that recording to announce the call.

Callers who have voice titles recorded do not hear this prompt, because TeleVantage uses their voice titles to announce the call. This applies to both TeleVantage users and contacts. For more information about TeleVantage contacts, see Chapter 16.

You can also turn this prompt off for all callers (see “Customizing or turning off call announcing” on page 18-6).

Call waiting

When you are on a call and another call for you arrives, you hear the call waiting tone (two short beeps). Press Flash to switch to the incoming call. The current call is put on hold.

If call announcing is turned off, you are connected to the incoming call immediately. If call announcing is turned on, you hear the call announcing prompt. See “Answering a call using call announcing” on page 4-2.

Call waiting options

The following options can be set in ViewPoint or by your system administrator:

QTurning call waiting off

QDisabling the call waiting beep when you are using ViewPoint

QDisplaying Caller ID on your phone on call waiting

For more information, see “Customizing or turning off call waiting” on page 18-8.

CHAPTER 4. ANSWERING AND HANDLING CALLS ON THE PHONE 4-3