Vertical Communications TeleVantage 7.5 manual Acting on archived call recordings

The following information is displayed for each recording:

Q

Q

. If , recording has been flagged for follow-up.

. Identifies the recording type:

Q

Q

. Voice message

. Call recording

QServer. TeleVantage Server from which the recording was archived.

QMailbox. User’s mailbox folder from which the recording was archived. If you restore the recording, it will be returned to this mailbox.

QFrom. Name of the person who placed the call. On incoming calls, “Unknown” is displayed unless the user identified the caller as a contact. On outgoing calls, this column contains the user’s name.

QReceived. Date and time when a voice message was left, or a call recorded.

QLength. Length of the recording in minutes:seconds format.

QNumber. On incoming calls, the extension, Caller ID name and number (if available), or external number that was dialed. On outgoing calls, the extension or external number that was dialed.

QCreated. Date and time when the mailbox recording was archived.

QCustom Data. Custom data, if any, associated with the call.

QNotes. Starting text of any notes added to a voice message or call recording via the Call Monitor or Call Log. The complete notes appear in the Call Notes pane at the bottom of the Browser. For a call recording, TeleVantage automatically adds information about the stations and/or trunks involved in the call.

If you make changes to Call Notes via the Archived Recording Browser, those changes are included if you restore the recording to its original Inbox or other folder, but the Call Log notes remain unchanged.

QArchive Notes. Notes added to the archived recording via the Archived Recording Browser. Archive notes are maintained only in the archive, and are not included if the recording is restored to its original Inbox or other folder.

Acting on archived call recordings __________________________

To act on archived recordings

1.Adjust the display in any of the following ways:

Q Click on any column heading to sort the search results on that column. You can type characters or words to jump to the first matching record in the sorted column that begins with that text.

APPENDIX E. USING THE TELEVANTAGE ARCHIVED RECORDING BROWSER E-9