Vertical Communications TeleVantage 7.5 manual Using custom-mapped TeleVantage commands

Example: An administrative assistant has an SDN mapped to her boss’s phone. When a call to the boss comes in, it rings both the boss’s phone and the assistant’s SDN. The assistant can answer and screen the call and put it on hold. The assistant can then let her boss know who is on that particular line, and the boss can take the call simply by picking up the phone.

You can make outbound calls on an SDN line.

Using custom-mapped TeleVantage commands

You can map TeleVantage features to your digital phone’s programmable buttons. For instructions, see “Configuring a digital feature phone” on page 18-13.

Once a feature has been mapped to a programmable button, you can simply press the button to activate the feature. For example, pressing a button mapped to the Do Not Disturb feature turns on the Do Not Disturb personal status.

Speed Dial with illuminated buttons

If your system has enabled the Busy Lamp Field (BLF) feature, and you map a programmable button to Speed Dial a TeleVantage user, then that button’s LED lights up whenever the target user is on a call. This lets you see whether users are available to take your calls.

The light illuminates only when the target user is on a call; it does not illuminate for other types of TeleVantage unavailability such as Do Not Disturb. The Speed Dial target must be a TeleVantage user. BLF does not work with Speed Dials aimed at other types of extensions such as queues or auto attendants.

Note: With BLF enabled, do not confuse illuminated Speed Dial buttons with illuminated SDN buttons. Unlike with SDN, a lit Speed Dial button does not indicate an incoming call and you cannot press it to join the call. Pressing a lit Speed Dial button would place a Speed Dial call to the (busy) user.

CHAPTER 4. ANSWERING AND HANDLING CALLS ON THE PHONE 4-13