Vertical Communications TeleVantage 7.5 Listening to your voice messages and call recordings

Listening to your voice messages and call recordings __________

To listen to a voice message or call recording, double-click it in any Voicemail folder. For instructions on using the audio controls, see “Using the audio controls” on page 8-26.

You can play the message or recording either over your computer's speakers or over your telephone. Choose Tools > Audio Output to switch audio output from one to the other. You can also use the button on the right side of the status bar.

If you have call announcing turned on, messages less than five (5) seconds in length are prefaced by a recording of the caller's name.

Note: You can open other ViewPoint folders while a message is playing and the message will continue to play. The message stops playing, however, if you open a folder with another audio control visible, for example, the Greetings folder.

Listening to a voice message as it is being left

To listen to a voice message as the caller is leaving it, without being heard by the caller, see “Screening a voice message as it is being left” on page 11-7.

Handling your voice messages _____________________________

You can perform the following tasks on a voice message using a few mouse clicks:

QForward it to other users

QReply to one or more users directly with a voice message of your own

QPlay it as audio into a call for all parties to hear and comment upon.

QReturn the call, if the Caller ID or contact information is available

QE-mail the voice message as a .WAV file attachment

QAssociate a message with a contact

QAdd notes to an existing message

QOpen the contact record of the contact who left the message

QSend a new voice message to other users

QDelete a voice message

QMark an existing message Private, unheard, or Urgent

QMove a voice message to another application

Forwarding a voice message

You can forward a voice message, except if it is marked Private, to one or more users. A copy of the message is sent directly to the voicemail of all recipients.

13-4 USING TELEVANTAGE