Vertical Communications TeleVantage 7.5 manual When to use a specific greeting with a routing list

If you select a specific greeting under Play greeting, that greeting overrides the active greeting and plays to all callers who reach the final action of the routing list, even if a different greeting is specified in a call rule or personal status.

If you clear the Play greeting checkbox, no greeting plays to callers who reach the final action of this routing list, even if a greeting is specified in a call rule or personal status. If the final action is Take a Message, callers who reach your voicemail hear only the beep that signals that recording has begun.

When to use a specific greeting with a routing list

It is highly recommended that you select a specific greeting to play if your routing list’s final action is not ‘Take a Message.” In such a case, you want to be sure that the greeting that callers hear matches the action that is about to happen. Examples of greetings for other final actions are the following:

QHang Up. “I’m sorry you couldn’t find me. I’m not taking messages at the moment. Good-bye.”

QTransfer to extension. “I’m sorry you couldn’t find me. I’m transferring you now to my administrative assistant.”

QPause and repeat. “The person you are calling is unavailable. To hold, please stay on the line. To leave a message, press 1.” This is the text of the System Hold Greeting, a greeting provided with TeleVantage for just this circumstance. You can also record your own version. See “Managing greetings” on page 13-18 for instructions on recording greetings.

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