Vertical Communications TeleVantage 7.5 manual Placing TeleVantage calls from an external station

There are two types of external stations:

QAn IP phone. IP phones configured as external stations behave like regular TeleVantage stations. You can place calls as if from your desk phone (see “Placing TeleVantage calls with an IP phone external station” on page 6-5). You can move your IP phone to other locations whenever you want. Note that after moving H.323 phones, you must pick up and replace the handset for TeleVantage to will send your incoming calls to the phone's new location. This is not required for SIP phones.

QA phone at an external phone number. These external stations behave just like regular TeleVantage stations, except that in order to place TeleVantage calls using the phone, you must first call your TeleVantage system and log on. See the next section.

Placing TeleVantage calls from an external station

This section does not apply to IP phones. No special procedure is required to place TeleVantage calls from an IP phone external station.

From a non-IP external station, use one of the following procedures to place outbound TeleVantage calls:

Using ViewPoint

Use any ViewPoint command to place the call. Your external station rings to connect you to the call.

Using the phone

1.Call your office from the external station and log on to your account. See “Logging on to TeleVantage from a remote number” on page 6-6.

2.Press # to get an internal dial tone. Then do one of the following:

Q To place the call without ViewPoint call control or TeleVantage call waiting, simply dial the call (including access code).

Q To enable ViewPoint call control and TeleVantage call waiting for the call, press *17, then dial the call (including access code). As long as your call to TeleVantage lasts, TeleVantage treats further calls you make as coming from your external station, enabling Call Monitor control and full ViewPoint integration on those calls.

Disconnecting from a call and remaining on the line

You can disconnect from a call and remain on the line, which is useful when placing a series of calls through TeleVantage. By disconnecting from your current outgoing call only, you do not have to repeatedly dial into TeleVantage. Your connection with TeleVantage continues, and you can proceed to make more outgoing calls.

To disconnect from your current call, press ** 3.

CHAPTER 6. USING TELEVANTAGE WITH A REMOTE PHONE 6-11