Vertical Communications TeleVantage 7.5 15-15, 16-2, 16-3, 16-4, 16-7, 16-8, 16-9, 16-11, 16-12

Using greetings with routing list final actions 15-15

Chapter 16. Managing Contacts and Workgroups	16-1
About contact management and TeleVantage	16-2
The Contacts folder	16-2
Using contacts folders	16-2
Private and public contacts	16-3
Changing double-click behavior	16-3
Using the Index buttons for quick access	16-3
Searching for contacts	16-3
Managing contacts	16-4
Entering a new contact	16-4
Placing calls to your contacts	16-7
Sharing your contacts	16-7
Teaching TeleVantage to recognize your contacts	16-7
Identifying contacts by name	16-8
Associating a call or Caller ID number with a contact	16-9
Understanding name and number on Caller ID	16-11
Using contact PINs for guaranteed recognition	16-12
Opening contacts from within other folders	16-12
Using contacts in another contact manager	16-13
Using the TeleVantage Contact Manager Assistant	16-13
Importing contacts from other contact managers into TeleVantage
16-13
Using workgroups	16-14
Personal and public workgroups	16-15
The Workgroups folder	16-15
Creating a workgroup	16-15
Having a workgroup appear as an Extensions tab	16-16

Chapter 17. Using Call Rules	17-1
About call rules	17-2
Call Rules overview	17-2
Examples of how you can use call rules	17-3
The Call Rules folder	17-3
Creating a new call rule	17-4
Combining caller and schedule conditions	17-5
Setting caller conditions	17-5
Setting schedule conditions	17-6
Selecting how a call rule handles a call	17-8
Enabling or disabling a call rule	17-8
Choosing the priority of a call rule	17-9

CONTENTS