Vertical Communications TeleVantage 7.5 Status bar, Hiding and showing ViewPoint window elements

The status bar

The status bar is located at the bottom of ViewPoint window.

The status bar gives you quick access to the following information:

QLast caller. Lists the name (if available) and Caller ID of your last incoming call. You can press F11 to place a call to that number.

QNumber of items. Number of items in the current folder. For example, if you have 18 contacts, the Contacts folder status bar displays “18 Items.” In any Voicemail folder, the status bar also indicates the number of unheard messages.

QName and extension. The name and extension of the user logged on to ViewPoint on this computer.

If you are a call center agent, clicking this spot on the status bar displays a dropdown list so you can specify if you are making personal or queue calls. See “Placing calls from a queue” on page B-8.

QPhone. If you see a Phone pane showing the name of another user, it indicates that that user is logged in to your station. While that user is logged in, calls you place using the phone will be subject to that user’s dialing restrictions, and logged as coming from that user. To restore the station to yourself, pick up the phone and dial *00.

QPersonal Status. The current personal status of the user logged on to ViewPoint. Click the personal status button to choose a different personal status. See Chapter 9 for information on personal statuses.

QAudio output. You can click these buttons to switch ViewPoint's audio output between your computer speakers and your phone. Audio output includes playing your voice messages. Click the arrow to the right of the button to switch your audio output.

QCall forwarding. The FWD button appears as a reminder when you have forwarded your calls. Double-click the button to open the Call Forwarding dialog box, in which you can change or turn off call forwarding. See “Forwarding calls” on page 15-3.

Hiding and showing ViewPoint window elements

You can hide or show each of ViewPoint window elements except the menu bar. Use the View menu commands to toggle an element between hidden and shown. For example, to hide or show the status bar choose View > Status bar.

8-12 USING TELEVANTAGE