Vertical Communications TeleVantage 7.5 manual Customizing ViewPoint for Operators, 18-21

Customizing ViewPoint for Operators________________________

If you are an Operator user, you can use the following options to make your tasks easier and faster:

QPlace incoming call on hold automatically. When you have several incoming calls at once, you can have TeleVantage put each one on hold automatically until you are ready to answer it, so that none of them go to voicemail. Edit your routing list to use the Pause and Repeat final action, and the System Hold Greeting. See “Using routing lists” on page 15-7.

QTransfer calls by dragging-and-dropping to the Phonebook pane. If you display the Phonebook pane in the Call Monitor folder, you can transfer a call by dragging it from the Call Monitor to a contact or an extension. This action performs a blind transfer. See “Adding the Phonebook Pane to the Call Monitor folder” on page 8-15 and “Dragging and dropping items” on page 8-19.

QResize the Transfer To dialog box. You can make the Transfer To dialog box larger so that you can see more users and more columns at a glance. TeleVantage remembers the new size of the Transfer To dialog box whenever you open it.

QView users by workgroup. In the Extensions list and Transfer To dialog box, each workgroup can be represented by a tab that lists its members. You can create workgroups that represent the departments of your office, so that when transferring calls, you can see at a glance all the users in a given department. For example, if you have to transfer a call to Sales, you can click the Sales tab (for the Sales workgroup) and see all the members of the Sales department and their current personal statuses. See “Having a workgroup appear as an Extensions tab” on page 16-16.

QManage all parked calls together. Right-click any Call Monitor tab, choose Show Tabs, and check Show all parked calls.

QIncrease ring duration. If you have a phone with multiple DKTs and you let multiple calls ring until you can answer them, speak to your system administrator about increasing your maximum ring duration using TVSettings.

CHAPTER 18. CUSTOMIZING VIEWPOINT 18-21