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Cisco Systems Comprehensive Guide to Trunk Group Configuration in

Models: SL-100 DMS-100

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Object Mapping

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The configuration of Peripheral Targets for calls associated with Supplementary DNs is required to define the proper call type when the call is offered to the DMS-100.

2.12.3.Trunk Groups

The CTI Links utilized by the DMS-100 Peripheral Gateway offer no Trunk level statistics to the customer. Trunk configurations on the DMS- 100 are treated as a POOL of inbound/outbound resources that are accessible by all Call Types.

2.12.4.Trunks

No trunk information is provided by the CompuCALL Interface. As a result, Trunks need not be entered in the Unified ICM configuration.

2.12.5.Services

The Cisco Service abstraction is defined as “a type of caller need that the peripheral handles” (i.e., Quotes, Sales, Brokerage). The Unified ICM will choose a Service based on the current Routing Script that is scheduled for the dialed number being requested. The Router responds to the Routing Client with the Label, which is specific to the Routing Client Type, which defines how the call is to be treated. For Network Routing Clients, the Call is directed to an ACD on a particular Trunk Group with a specific DNIS and/or ANI. For ACD Routing Clients, the Label defines a target on the ACD that performs specific call treatment. This could include on or off switch processing of the call.

The DMS-100 ACD will follow either of these call delivery models. When the call arrives to the ACD, it is offered to the ACD Group associated with the Primary/Supplementary ACD-DN of the call. In both the DMS-100 and Unified ICM models, Agent/Skill Groups may be associated with one or more services.

A Service Object has to be configured for each Primary ACD-DN and each Supplementary ACD-DN.

The “Extension” configured in the Service Object must correspond to the Primary or Supplementary ACD DN defined on the DMS-100. The “Extension” configured in the Peripheral Targets for the Primary ACD DN is the dialed number of Primary ACD DN; and for the Supplementary ACD DN, it is the dialed number of Supplementary ACD DN.

The configuration of Service Objects for calls associated with Supplementary DNs are required to define the proper call type when the call is offered to the DMS-100.

Each Service Object has to be associated with a PeripheralTarget and Route object in the system configuration.

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Cisco Systems SL-100, DMS-100 manual Trunk Groups, Trunks, Services, Object Mapping
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SL-100, DMS-100 specifications

Cisco Systems DMS-100 and SL-100 are advanced digital media systems that play a crucial role in the telecommunications landscape. These platforms are designed primarily for the efficient delivery of voice and data services, making them integral components in the next-gen network architecture.

The DMS-100 is known for its robustness, serving as a digital central office switch. It supports the essential functions of voice service delivery, including call processing, routing, and signaling for local and long-distance calls. One of its standout features is its adaptability, allowing service providers to scale services based on demand. This scalability ensures that operators can efficiently manage large volumes of voice traffic without compromising on quality.

On the other hand, the SL-100 is distinguished by its flexibility and cost-effectiveness. It is a compact, modular platform that enables operators to offer a variety of services, including VoIP, multimedia communications, and more. The SL-100’s design caters to smaller service providers or those looking to extend their services without a massive infrastructure investment. Its modularity ensures that operators can add or change functionalities as the market evolves.

Both systems incorporate advanced technologies crucial for modern telecommunications. They leverage softswitch technology, which facilitates the transition from traditional circuit-switched networks to IP-based architectures. This shift allows for better resource utilization and reduced operational costs, as voice calls can be transmitted over existing data networks.

Moreover, both the DMS-100 and SL-100 support HD Voice and other enhancements that ensure crystal-clear voice quality. They employ various codecs and signaling protocols, including H.323 and SIP, ensuring compatibility with a wide range of devices and platforms. Additionally, both systems provide extensive monitoring and management capabilities, allowing service providers to analyze performance metrics and quickly troubleshoot issues.

In terms of security, Cisco has integrated several features that protect against unauthorized access and service disruptions. This focus on security is essential, particularly as networks become more interconnected and exposed to potential threats.

Overall, the Cisco DMS-100 and SL-100 embody pioneering technologies that meet the demanding needs of modern telecommunications. Their combination of scalability, flexibility, security, and advanced features makes them invaluable assets for service providers striving to deliver high-quality voice and data services in an ever-evolving digital landscape.