Cisco Systems DMS-100, SL-100 manual CompuCALL Interface Requirements and Limitations

14 Overview

CCM06	05	06
CCM07	06		07	06
CCM08		07	08	TBD
CCM09	08	08	09	TBD
CCM10	09	09	10	TBD
CCM11	10	10	11	TBD

Note: 1. Beginning CCM06 CDN & LEC were combined into a single PCL (Product CM Load) stream.

2.Shaded area indicates that the DRU was not implemented for the PCL.

Examples of PCL (Product CM Load) include:

CDN is Canada

LEC is DMS-100/200

MSLDIVD is MS-100 Commercial Market

ABSK is Japan IDC

ABSL is Japan NTT

ABSM is Others (Australia, Philippines, CALA)

LLT is DMS-500 Local/Long Distance/TOPS

LLDB is DMS-500 Local/Long Distance

Examples of PLC (Product Line Center) include:

EUR is Europe

NA is North America

MSL is SL-100

APC is Asian Pacific

DMS-500

1.2. CompuCALL Interface Requirements and Limitations

For optimized performance and utilization of the Cisco Enterprise Computer telephony Integration (CTI) solution, the CompuCALL software release 09.01 or above has to been loaded on the DMS-100 Switch.

The CompuCALL software load NA09 allows the DMS100 PIM to know the Agent Skill Group reassignment when the Call Center supervisor re- assigns an Agent from one Skill Group to another Skill Group.

Please see the Section, “Monitoring Agent Skill Group Assignment Change”UH, for detailed information about the ability of the DMS100 to monitor Agent Skill Group assignment change.

Note: Install the appropriate patch for CompuCALL software load NA09 or above on the DMS100 Switch to enable it to work properly with DMS100 PG.

1.2.1.CompuCALL Interface Limitations

Any CompuCALL software load below NA09 on the DMS100 Switch does not support the DMS100 PIM ability to monitor Agent Skill Group assignment change.