14 Overview

CCM06

05

06

 

 

CCM07

06

 

07

06

CCM08

 

07

08

TBD

CCM09

08

08

09

TBD

CCM10

09

09

10

TBD

CCM11

10

10

11

TBD

Note: 1. Beginning CCM06 CDN & LEC were combined into a single PCL (Product CM Load) stream.

2.Shaded area indicates that the DRU was not implemented for the PCL.

Examples of PCL (Product CM Load) include:

CDN is Canada

LEC is DMS-100/200

MSLDIVD is MS-100 Commercial Market

ABSK is Japan IDC

ABSL is Japan NTT

ABSM is Others (Australia, Philippines, CALA)

LLT is DMS-500 Local/Long Distance/TOPS

LLDB is DMS-500 Local/Long Distance

Examples of PLC (Product Line Center) include:

EUR is Europe

NA is North America

MSL is SL-100

APC is Asian Pacific

DMS-500

1.2. CompuCALL Interface Requirements and Limitations

For optimized performance and utilization of the Cisco Enterprise Computer telephony Integration (CTI) solution, the CompuCALL software release 09.01 or above has to been loaded on the DMS-100 Switch.

The CompuCALL software load NA09 allows the DMS100 PIM to know the Agent Skill Group reassignment when the Call Center supervisor re- assigns an Agent from one Skill Group to another Skill Group.

Please see the Section, “Monitoring Agent Skill Group Assignment Change”UH, for detailed information about the ability of the DMS100 to monitor Agent Skill Group assignment change.

Note: Install the appropriate patch for CompuCALL software load NA09 or above on the DMS100 Switch to enable it to work properly with DMS100 PG.

1.2.1.CompuCALL Interface Limitations

Any CompuCALL software load below NA09 on the DMS100 Switch does not support the DMS100 PIM ability to monitor Agent Skill Group assignment change.

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Cisco Systems DMS-100, SL-100 manual CompuCALL Interface Requirements and Limitations, CompuCALL Interface Limitations

SL-100, DMS-100 specifications

Cisco Systems DMS-100 and SL-100 are advanced digital media systems that play a crucial role in the telecommunications landscape. These platforms are designed primarily for the efficient delivery of voice and data services, making them integral components in the next-gen network architecture.

The DMS-100 is known for its robustness, serving as a digital central office switch. It supports the essential functions of voice service delivery, including call processing, routing, and signaling for local and long-distance calls. One of its standout features is its adaptability, allowing service providers to scale services based on demand. This scalability ensures that operators can efficiently manage large volumes of voice traffic without compromising on quality.

On the other hand, the SL-100 is distinguished by its flexibility and cost-effectiveness. It is a compact, modular platform that enables operators to offer a variety of services, including VoIP, multimedia communications, and more. The SL-100’s design caters to smaller service providers or those looking to extend their services without a massive infrastructure investment. Its modularity ensures that operators can add or change functionalities as the market evolves.

Both systems incorporate advanced technologies crucial for modern telecommunications. They leverage softswitch technology, which facilitates the transition from traditional circuit-switched networks to IP-based architectures. This shift allows for better resource utilization and reduced operational costs, as voice calls can be transmitted over existing data networks.

Moreover, both the DMS-100 and SL-100 support HD Voice and other enhancements that ensure crystal-clear voice quality. They employ various codecs and signaling protocols, including H.323 and SIP, ensuring compatibility with a wide range of devices and platforms. Additionally, both systems provide extensive monitoring and management capabilities, allowing service providers to analyze performance metrics and quickly troubleshoot issues.

In terms of security, Cisco has integrated several features that protect against unauthorized access and service disruptions. This focus on security is essential, particularly as networks become more interconnected and exposed to potential threats.

Overall, the Cisco DMS-100 and SL-100 embody pioneering technologies that meet the demanding needs of modern telecommunications. Their combination of scalability, flexibility, security, and advanced features makes them invaluable assets for service providers striving to deliver high-quality voice and data services in an ever-evolving digital landscape.