38 Unified ICM Configuration

303

Special Claim Follow-up

 

 

 

 

304

Down Mode

 

 

 

 

401

Exceptions

 

 

 

 

402

Determinations

 

 

 

 

403

Special Projects

 

 

 

 

501

Child Support Intercept

 

 

 

 

502

Teletypwriter

 

 

 

 

503

Interpreting

 

 

 

 

-1

Not defined. (wrong code used)

 

 

 

 

2.12. Object Mapping

It is very important to understand the Call Distribution Mode for the DMS100 switch in order to configure the PeripheralTarget, Route and Service and their association.

The Peripheral Gateway performs a DV_DN_ASSOCIATION for each of the Primary ACD DNs configured in the Unified ICM Peripheral Monitor Table. If the PIM specifies a Primary ACD DN to be associated with the current session, the host application is informed by the switch of all calls to that ACD Group. Furthermore, if the ACD Group has one or more Supplementary ACD-DNs associated with it, then all of the Supplementary ACD DNs are automatically associated with the current session.

2.12.1.Peripheral

The Peripheral corresponds to the collection of CompuCALL sessions associated with a BusinessGroupID.

2.12.2.Peripheral Targets and Routes

Peripheral Targets are the means that the software maps/directs calls to Services, Skill Groups or Agents. A Peripheral Target is specified by a Network Trunk Group and a DNIS pair. Each Peripheral Target is associated with a single Route. A Route is associated with a Target Type (Service, Skill Group, Agent, Translation Route). For accounting purposes, each Route is associated with a Service. It is this mapping that will allow the Peripheral Gateway to define the CallType (Service) when a new call arrives on the DMS-100.

The DNIS configured in the Peripheral Targets must correspond to the Primary or Supplementary ACD DN defined on the DMS-100. The DNIS configured in the Peripheral Targets for the Primary ACD DN is the dialed number of Primary ACD DN, and for the Supplementary ACD DN, it is the dialed number of Supplementary ACD DN.

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Cisco Systems DMS-100, SL-100 manual Object Mapping, Peripheral Targets and Routes

SL-100, DMS-100 specifications

Cisco Systems DMS-100 and SL-100 are advanced digital media systems that play a crucial role in the telecommunications landscape. These platforms are designed primarily for the efficient delivery of voice and data services, making them integral components in the next-gen network architecture.

The DMS-100 is known for its robustness, serving as a digital central office switch. It supports the essential functions of voice service delivery, including call processing, routing, and signaling for local and long-distance calls. One of its standout features is its adaptability, allowing service providers to scale services based on demand. This scalability ensures that operators can efficiently manage large volumes of voice traffic without compromising on quality.

On the other hand, the SL-100 is distinguished by its flexibility and cost-effectiveness. It is a compact, modular platform that enables operators to offer a variety of services, including VoIP, multimedia communications, and more. The SL-100’s design caters to smaller service providers or those looking to extend their services without a massive infrastructure investment. Its modularity ensures that operators can add or change functionalities as the market evolves.

Both systems incorporate advanced technologies crucial for modern telecommunications. They leverage softswitch technology, which facilitates the transition from traditional circuit-switched networks to IP-based architectures. This shift allows for better resource utilization and reduced operational costs, as voice calls can be transmitted over existing data networks.

Moreover, both the DMS-100 and SL-100 support HD Voice and other enhancements that ensure crystal-clear voice quality. They employ various codecs and signaling protocols, including H.323 and SIP, ensuring compatibility with a wide range of devices and platforms. Additionally, both systems provide extensive monitoring and management capabilities, allowing service providers to analyze performance metrics and quickly troubleshoot issues.

In terms of security, Cisco has integrated several features that protect against unauthorized access and service disruptions. This focus on security is essential, particularly as networks become more interconnected and exposed to potential threats.

Overall, the Cisco DMS-100 and SL-100 embody pioneering technologies that meet the demanding needs of modern telecommunications. Their combination of scalability, flexibility, security, and advanced features makes them invaluable assets for service providers striving to deliver high-quality voice and data services in an ever-evolving digital landscape.