40 Unified ICM Configuration

The following table defines the Service Object member mapping used when configuring a Service in the software.

Table 14: Unified ICM to DMS-100 Service Mapping

 

Unified ICM

 

DMS-100 Service

Description

 

Service

 

 

 

 

 

 

 

 

SkillTargetID

 

none

Unified ICM

 

 

 

 

SkillTargetID

 

 

 

 

defined by Cisco

 

 

 

 

 

 

PeripheralNumber

 

Last four to six digits of Primary

Last four to six

 

 

 

ACD-DN or the Supplementary

digits of Dial Plan

 

 

 

ACD-DN**

Directory Number

 

 

 

 

of the Primary or

 

 

 

 

Supplementary

 

 

 

 

ACD-DN

 

 

 

 

assigned to the

 

 

 

 

ACD Group.

 

 

 

 

 

 

Extension

 

Dial Plan Directory Number of

Dial Plan

 

 

 

Primary ACD-DN if configuring for

Directory Number

 

 

 

a Primary ACD-DN or Dial Plan

of the Primary or

 

 

 

Directory Number of Supplementary

Supplementary

 

 

 

ACD-DN if configuring for a

ACD-DN

 

 

 

Supplementary ACD-DN

assigned to the

 

 

 

 

ACD Group.

 

 

 

 

 

Note: In some customer configurations, the Supplementary ACD-DN could be associated with the service of the Primary ACD-DN.

**The selection of last four to six digits of the Primary ACD-DN or the Supplementary ACD-DN has to be unique within “Service All” in the Configure ICM dialog.

2.12.6.Default Peripheral Route

If the PG is informed of a call for which there is no Peripheral Configuration (PeripheralTarget/Route and/or Service not configured), the call is not tracked. This is likely to occur when the configuration does not match the configuration defined on the DMS-100. An example of this would be when a customer is not routing all call types handled by the switch, but the CTI Link provides events on all Call Types.

To allow some type of monitoring of calls that have no definitive Route/Service mapping, the software provides the Peripheral Default Route. The Peripheral Default Route provides a place holder to gather statistics on calls that are monitored by the CompuCALL Link, which do not map to the configuration. The software will gather Route/Service statistics associated with these unknown calls along with their Termination Call Details.

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Cisco Systems Default Peripheral Route, Unified ICM to DMS-100 Service Mapping, Unified ICM DMS-100 Service Description

SL-100, DMS-100 specifications

Cisco Systems DMS-100 and SL-100 are advanced digital media systems that play a crucial role in the telecommunications landscape. These platforms are designed primarily for the efficient delivery of voice and data services, making them integral components in the next-gen network architecture.

The DMS-100 is known for its robustness, serving as a digital central office switch. It supports the essential functions of voice service delivery, including call processing, routing, and signaling for local and long-distance calls. One of its standout features is its adaptability, allowing service providers to scale services based on demand. This scalability ensures that operators can efficiently manage large volumes of voice traffic without compromising on quality.

On the other hand, the SL-100 is distinguished by its flexibility and cost-effectiveness. It is a compact, modular platform that enables operators to offer a variety of services, including VoIP, multimedia communications, and more. The SL-100’s design caters to smaller service providers or those looking to extend their services without a massive infrastructure investment. Its modularity ensures that operators can add or change functionalities as the market evolves.

Both systems incorporate advanced technologies crucial for modern telecommunications. They leverage softswitch technology, which facilitates the transition from traditional circuit-switched networks to IP-based architectures. This shift allows for better resource utilization and reduced operational costs, as voice calls can be transmitted over existing data networks.

Moreover, both the DMS-100 and SL-100 support HD Voice and other enhancements that ensure crystal-clear voice quality. They employ various codecs and signaling protocols, including H.323 and SIP, ensuring compatibility with a wide range of devices and platforms. Additionally, both systems provide extensive monitoring and management capabilities, allowing service providers to analyze performance metrics and quickly troubleshoot issues.

In terms of security, Cisco has integrated several features that protect against unauthorized access and service disruptions. This focus on security is essential, particularly as networks become more interconnected and exposed to potential threats.

Overall, the Cisco DMS-100 and SL-100 embody pioneering technologies that meet the demanding needs of modern telecommunications. Their combination of scalability, flexibility, security, and advanced features makes them invaluable assets for service providers striving to deliver high-quality voice and data services in an ever-evolving digital landscape.