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DMS-100, SL-100
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CompuCALL Serv
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Figure
7
: ACD
Link Setup
Contents
Main
Page
Contents
Page
Page
Page
Preface
Purpose
Audience
Organization
Typographic Conventions
Other Publ ications
Obtaining Documentation, Obtaining Support, and Security Guidelines
Documentation Feedback
Page
Page
1.1. DMS100 PG w ith CompuCALL Link
1.1.1. CCM Matrix Support
1.2. CompuCALL Interface Requirements and Limitations
1.2.1. CompuCALL Interface Limitations
Page
Page
2. Unified ICM Configuration
2.1. Configuring the DMS-100 ACD
2.1.1. Configuring the Peripheral
2.1.2. Configuring the Peripheral Targets
2.1.3. Attributing Calls to Unified ICM Rout es
2.2. Services
2.4. Configuring the Agents
2.5. Dialed Numbers
2.6. Label s
20 Unif ied I CM Co nfiguration
20
2.7. PG CompuCALL Session Configuration
2.8. PG CompuCALL X.25 Link Confi guration
2.9. Peripheral Monitor Configuration of ACD Positions
Page
Page
Page
2.9.1. Transferring Calls to Non-monitored Devices
2.10. CompuCALL Server
2.10.1. Simple Case
2.10.2. Complex Cas es
Page
2.10.3. Setup Details
Page
Page
32 Unified ICM Configuration
32
Table 9: A C D Link Se tup Option s
Page
Page
CompuCALL Serv er 35
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Figure 9: Application X.25 Link Setup Table 11: Appl ication Li nk Setup Opt ions
36 Unified ICM Configuration
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Figure 10: Application Configurati on Table 12: Appl ication Co nfiguration Options
2.11. Support for Walk-Away Reason Codes
2.12. Object Mapping
2.12.1. Peripheral
2.12.2. Peripheral Targets and Routes
2.12.3. Trunk Groups
2.12.4. Trunks
2.12.5. Services
2.12.6. Default Peripheral Route
2.12.7. Skill Groups
2.12.8. Ag e n t
2.12.9. DMS-100 Agent State to Cisco Agent State Mapping
2.12.10. Dialed Numbers
2.12.11. Labels
2.12.12. Peripheral Monitor Table Entries
2.13. Monitoring Agent Skill Group Assignment Change
Page
Page
3.1. DM S -100 CompuCALL Interface Specification (Q218)
3.1.1. CompuCALL Bandwidth Requirements
D M S -100 CompuCALL Interface Specification (Q218) 47
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Formula 2:
Page
Page
3.2. Post-Routing
Page
4.1. Eicon Card Configuration Details
Page
Page
5. Appendix A: DMS100 Switch Datafill Example
A.1. T AB L E : M P C
A.2. T ABLE: MPCLINK
A.3. T AB L E : S C A I C O M S
A.4. T AB L E : B G D A T A
A.5. T AB L E : S C A I G R P
A.6. TABLE: SCAISSRV
58 Appendix A: DMS100 Switch Datafill Example
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A.7. T AB L E : S C A I P R O F
A.8. T ABLE: CUSTNTWK
A.9. T ABLE: ACDGRP
Inde x-1
6. Index
A
B
C
T
X
