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There are two methods Agents can associate WrapUp time with individual calls:

When the Agent issues the NotReady feature (manually or via CompuCALL SetFeature) while active on a call. When the call is completed, the Agent will be placed in the NotReady state.

Through Variable WrapUp feature available on the DMS-100. The Unified ICM does not receive an indication that the Agent is in the NotReady State when the call terminates.

The PIM uses the AvailableHoldoffDelay setting to determine when to place the Agent in the Ready State once the call is released. It is applicable to all calls for the Peripheral or Skill Group. The AvailableHoldoffDelay timer on the DMS100 PG must match the Variable WrapUp for the ACD DN that the agents belong to. If the timer configuration is incorrect, an agent state mismatch occurs between the DMS100 PG and the DMS100 ACD.

2.4. Configuring the Agents

See the Agent section X2.12.8X, for a discussion of configuring DMS-100 agents in the Unified ICM.

2.5. Dialed Numbers

See the Dialed Numbers section X2.12.10X, for a discussion of configuring dialed numbers for DMS-100 Peripherals in the Unified ICM.

2.6. Labels

Each destination to which Post Routed calls should be routed should have a label configured with the label string set to the destination as it would be dialed from a phone set. For example, labels may be configured to route calls to a Primary ACD DN, Supplementary ACD DN, or Secondary DN. You can assign dynamic call-related information, hostCallData in the Unified ICM label configuration. The DMS-100 PG will send hostCallData to the switch; the switch saves the hostCallData, and sends it to another host application in any subsequent switch-host messages. A HostCallData is an octet string of a maximum 10 bytes.

The “Label” filed in Label Configuration dialog under the Configure ICM application has the following two formats:

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Cisco Systems SL-100, DMS-100 manual Configuring the Agents, Dialed Numbers, Labels

SL-100, DMS-100 specifications

Cisco Systems DMS-100 and SL-100 are advanced digital media systems that play a crucial role in the telecommunications landscape. These platforms are designed primarily for the efficient delivery of voice and data services, making them integral components in the next-gen network architecture.

The DMS-100 is known for its robustness, serving as a digital central office switch. It supports the essential functions of voice service delivery, including call processing, routing, and signaling for local and long-distance calls. One of its standout features is its adaptability, allowing service providers to scale services based on demand. This scalability ensures that operators can efficiently manage large volumes of voice traffic without compromising on quality.

On the other hand, the SL-100 is distinguished by its flexibility and cost-effectiveness. It is a compact, modular platform that enables operators to offer a variety of services, including VoIP, multimedia communications, and more. The SL-100’s design caters to smaller service providers or those looking to extend their services without a massive infrastructure investment. Its modularity ensures that operators can add or change functionalities as the market evolves.

Both systems incorporate advanced technologies crucial for modern telecommunications. They leverage softswitch technology, which facilitates the transition from traditional circuit-switched networks to IP-based architectures. This shift allows for better resource utilization and reduced operational costs, as voice calls can be transmitted over existing data networks.

Moreover, both the DMS-100 and SL-100 support HD Voice and other enhancements that ensure crystal-clear voice quality. They employ various codecs and signaling protocols, including H.323 and SIP, ensuring compatibility with a wide range of devices and platforms. Additionally, both systems provide extensive monitoring and management capabilities, allowing service providers to analyze performance metrics and quickly troubleshoot issues.

In terms of security, Cisco has integrated several features that protect against unauthorized access and service disruptions. This focus on security is essential, particularly as networks become more interconnected and exposed to potential threats.

Overall, the Cisco DMS-100 and SL-100 embody pioneering technologies that meet the demanding needs of modern telecommunications. Their combination of scalability, flexibility, security, and advanced features makes them invaluable assets for service providers striving to deliver high-quality voice and data services in an ever-evolving digital landscape.