Cisco Systems DMS-100, SL-100 manual Iv Contents, Index Index-1

iv Contents

	2.11. Support for Walk-Away Reason Codes		37
	2.12. Object Mapping		38
	2.12.1. Peripheral		38
	2.12.2. Peripheral Targets and Routes		38
	2.12.3. Trunk Groups		39
	2.12.4. Trunks		39
	2.12.5. Services		39
	2.12.6. Default Peripheral Route		40
	2.12.7. Skill Groups		41
	2.12.8. Agent		42
	2.12.9. DMS-100 Agent State to Cisco Agent State Mapping		42
	2.12.10.	Dialed Numbers	43
	2.12.11.	Labels	43
	2.12.12.	Peripheral Monitor Table Entries	43
	2.13. Monitoring Agent Skill Group Assignment Change		43
3. ACD Configuration – Operation Interface			45
	3.1. DMS-100 CompuCALL Interface Specification (Q218)		46
	3.1.1.	CompuCALL Bandwidth Requirements	46
	3.2. Post-Routing		50
4.	Eicon Card Configuration		51
	4.1. Eicon Card Configuration Details		52
5. Appendix A: DMS100 Switch Datafill Example			55
6.	Index		Index-1