26Unified ICM Configuration

2.10.1.Simple Case

In the simplest case, only one CompuCALL Session is configured in the DMS PIM, in the third-party application, in CCS, and at the DMS-100 (see diagram below).In this simple case, exactly one connection will be used:

1.Between CCS and the third-party application (X.25 or TCP)

2.Between CCS and the DMS PIM (Cisco proprietary EMT interface)

3.Between CCS and the DMS-100 (X.25 or TCP).

Figure 4: CompuCALL Session: Simple Case

In this simple case, which will likely also be the typical case, the CCS setup requires the configuration of the following:

1.One ACD Link of type X.25 or TCP (from CCS to the DMS-100)

2.One application Link of type X.25 or TCP (from CCS to the third- party application)

3.One Session – which includes which ACD Links are used by the Session (from item 1 above)

4.Two applications for the Session:

•One for the third-party application -- which includes which application Links are used by the third-party application (from item 2 above)

•One for the DMS PIM

Once the CCS is configured and running, the third-party application and the DMS PIM can execute the following steps (just as they would if connected directly to the DMS-100):

1.Create a connection (either X.25 SVC or TCP for the application, EMT for the PIM)

2.Send a Session Logon message on the connection

3.DN Associate those Agents or Agent groups to be monitored

When the PIM or the third-party application logon, whichever is first, CCS will establish a connection to the DMS-100 and send the logon message to establish a CompuCALL Session with the DMS-100. This Session will be shared by both the third-party application and the DMS PIM, once both have logged on. The DMS-100 Session will be maintained as long as either the third-party application or the DMS PIM remains logged on to the CCS. (Generally, either the third-party application or the PIM can log on first; however, the third-party application and the PIM can be assigned a

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Cisco Systems DMS-100, SL-100 manual CompuCALL Session Simple Case
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SL-100, DMS-100 specifications

Cisco Systems DMS-100 and SL-100 are advanced digital media systems that play a crucial role in the telecommunications landscape. These platforms are designed primarily for the efficient delivery of voice and data services, making them integral components in the next-gen network architecture.

The DMS-100 is known for its robustness, serving as a digital central office switch. It supports the essential functions of voice service delivery, including call processing, routing, and signaling for local and long-distance calls. One of its standout features is its adaptability, allowing service providers to scale services based on demand. This scalability ensures that operators can efficiently manage large volumes of voice traffic without compromising on quality.

On the other hand, the SL-100 is distinguished by its flexibility and cost-effectiveness. It is a compact, modular platform that enables operators to offer a variety of services, including VoIP, multimedia communications, and more. The SL-100’s design caters to smaller service providers or those looking to extend their services without a massive infrastructure investment. Its modularity ensures that operators can add or change functionalities as the market evolves.

Both systems incorporate advanced technologies crucial for modern telecommunications. They leverage softswitch technology, which facilitates the transition from traditional circuit-switched networks to IP-based architectures. This shift allows for better resource utilization and reduced operational costs, as voice calls can be transmitted over existing data networks.

Moreover, both the DMS-100 and SL-100 support HD Voice and other enhancements that ensure crystal-clear voice quality. They employ various codecs and signaling protocols, including H.323 and SIP, ensuring compatibility with a wide range of devices and platforms. Additionally, both systems provide extensive monitoring and management capabilities, allowing service providers to analyze performance metrics and quickly troubleshoot issues.

In terms of security, Cisco has integrated several features that protect against unauthorized access and service disruptions. This focus on security is essential, particularly as networks become more interconnected and exposed to potential threats.

Overall, the Cisco DMS-100 and SL-100 embody pioneering technologies that meet the demanding needs of modern telecommunications. Their combination of scalability, flexibility, security, and advanced features makes them invaluable assets for service providers striving to deliver high-quality voice and data services in an ever-evolving digital landscape.
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