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application to indicate the event. The DMS100 PG uses the DV-Appl-Stat- QryF1F interface to periodically interrogate the DMS100 switch for the all monitored ACD groups to examine whether the Agents have been re- assigned from one Skill Group to another Skill Group.

The DV-Appl-Stat-Qry interface is supported in the CompuCALL software version NA09 or above.

Because of periodical interrogation, the DMS100 PG will not know any Agent Skill Group re-assignment until the next time it interrogates the ACP1000 switch. The interval is controlled by the Windows NT Registry entry, “..\DMS100Data\ Dynamic\AgentGroupChangeTimerResolution”.

The default value for “..\DMS100Data\ Dynamic\AgentGroupChangeTimerResolution” is 0 that virtually disables the DMS100 PG option to periodically interrogate the DMS100 switch.

There is CompuCALL link bandwidth consideration when applying the approach to deal with the Agent Skill Group re-assignment. When the DMS100 PG used the DV-Appl-Stat-Qry interface, the DMS100 will acknowledge with a DV-Agent-Status-U message for each Agent. The DMS100 switch CompuCALL X.25 link with 19.2 kbps can deliver messages for 5 calls/second, assuming 4 messages per call statistically. If the DMS100 PG interrogates the switch with 240 ACD agents configured for Agent Skill Group re-assignment every minute, the DMS100 switch can only deliver the CompuCALL message for 4 calls/second. This is because there are extra 240 DV-Agent-Status-U messages in every minute.

1When a new DN is added in the PMT of the PG explorer, the PIM sends a request to associate with the DMS100 switch. If the DN is successfully associated with the DMS100 switch for the first time, PIM sends the “DV-Appl- Stat-Qry” message to the DMS100 switch. If the switch responds with the error “ACD DN missing,” the PIM tries to associate the DN 8504889080 for a second time. As a result, the DMS100 switch responds with an error “DN Already In Set.” Due to this, the DMS100 PIM cycles. This issue is caused due to the incorrect error message sent by the Nortel DMS100 switch.

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Cisco Systems DMS-100, SL-100 manual Unified ICM Configuration

SL-100, DMS-100 specifications

Cisco Systems DMS-100 and SL-100 are advanced digital media systems that play a crucial role in the telecommunications landscape. These platforms are designed primarily for the efficient delivery of voice and data services, making them integral components in the next-gen network architecture.

The DMS-100 is known for its robustness, serving as a digital central office switch. It supports the essential functions of voice service delivery, including call processing, routing, and signaling for local and long-distance calls. One of its standout features is its adaptability, allowing service providers to scale services based on demand. This scalability ensures that operators can efficiently manage large volumes of voice traffic without compromising on quality.

On the other hand, the SL-100 is distinguished by its flexibility and cost-effectiveness. It is a compact, modular platform that enables operators to offer a variety of services, including VoIP, multimedia communications, and more. The SL-100’s design caters to smaller service providers or those looking to extend their services without a massive infrastructure investment. Its modularity ensures that operators can add or change functionalities as the market evolves.

Both systems incorporate advanced technologies crucial for modern telecommunications. They leverage softswitch technology, which facilitates the transition from traditional circuit-switched networks to IP-based architectures. This shift allows for better resource utilization and reduced operational costs, as voice calls can be transmitted over existing data networks.

Moreover, both the DMS-100 and SL-100 support HD Voice and other enhancements that ensure crystal-clear voice quality. They employ various codecs and signaling protocols, including H.323 and SIP, ensuring compatibility with a wide range of devices and platforms. Additionally, both systems provide extensive monitoring and management capabilities, allowing service providers to analyze performance metrics and quickly troubleshoot issues.

In terms of security, Cisco has integrated several features that protect against unauthorized access and service disruptions. This focus on security is essential, particularly as networks become more interconnected and exposed to potential threats.

Overall, the Cisco DMS-100 and SL-100 embody pioneering technologies that meet the demanding needs of modern telecommunications. Their combination of scalability, flexibility, security, and advanced features makes them invaluable assets for service providers striving to deliver high-quality voice and data services in an ever-evolving digital landscape.