Vertical Communications TeleVantage 7.5 manual Placing calls to an extension

Placing calls to an extension _______________________________

To place a call to an extension, double-click the extension. If your phone is on hook, it rings to connect you to the call being placed.

If you want to speak to another user as soon as they are off the phone, you can have ViewPoint camp on their busy extension (as shown in the Extensions list). The system waits until both you and the other user are free, then automatically places the call. To do so, select the busy user and choose Actions > Camp on Busy.

Automatically switching to the Call Monitor

You can have TeleVantage automatically switch to the Call Monitor folder when you place a call from the Extensions list.

1.Choose Tools > Options. The Options dialog box opens.

2.Click the View tab.

3.Under Display Call Monitor in the following situations, check Placing new calls from Contacts or Extensions.

4.Click OK.

Sending an instant message to an extension__________________

ViewPoint supports simple, secure, user-to-user instant messaging. With instant messaging you can initiate a real-time typed conversation between yourself and another user who is running ViewPoint and has instant messaging enabled.

ViewPoint instant messaging is secure because it requires a valid LAN (or VPN) account and ViewPoint login, and has no ability to transfer files with potential viruses.

Instant messaging limitations

Limitations of ViewPoint instant messaging include no notification of presence (whether the other user is running ViewPoint or the Instant Message Add-in), no logging of instant messages, no coaching/monitoring or recording of instant messages, no HIPPA compliance, no emoticon support, and no “I am typing” indicator.

CHAPTER 10. USING THE EXTENSIONS LIST 10-5