Vertical Communications TeleVantage 7.5 Dialing by name, Dialing a user’s voicemail directly

If you hear one of the previous prompts, enter the account code followed by #. If you hear the double beep, you can press # to use the contact’s associated account code, or you can enter a different account code and press #.

Note: If you enter the wrong account code, press Flash before pressing # and the system will let you re-enter it.

Depending on how your TeleVantage system administrator configured your system, the prompt may occur either after you dial the access code or after you dial the phone number. If the prompt occurs after you dial the access code, enter the account code followed by #, and then continue entering the phone number. For example:

9 [prompt] 8812 # 212 123 4567

where 9 is the access code, 8812 is the account code, and the numbers after # are the area code and phone number.

Entering an account code during or before a call

During a call you can enter an account code or revise an account code already entered.

To enter an account code

1.Press Flash *11.

2.Enter the account code followed by #. After pressing # you are returned to the call.

You can also enter an account code before dialing the call. Press *11 at a dial tone, and then enter the account code followed by #. When you hear the dial tone, dial the phone number.

Dialing by name __________________________________________

You can dial another TeleVantage user by name if you do not know the user’s extension. To dial by name, press 411 or *93.

Your system administrator can remove you from the dial-by-name directory, or you can remove yourself using ViewPoint, so that only callers who know your extension can dial you. See “Customizing your listing in the dial-by-name directory” on page 18-9.

Dialing a user’s voicemail directly ___________________________

If your system administrator enables this feature, you can leave a message in a user’s voice mailbox directly without ringing the user’s phone. To do so, dial * after the extension, for example 187*.

You can also dial extension-plus-* from an auto attendant, so it might be useful to tell your frequent callers about this feature if it is enabled. You can also use it as a quick way to leave yourself a voice message when calling in.

3-4 USING TELEVANTAGE