Vertical Communications TeleVantage 7.5 manual Reporting a problem that involves a specific call

Reporting a problem that involves a specific call

If you encountered a problem that involved a call, the best way to report the problem is as follows:

1.In the TeleVantage ViewPoint or Administrator, go to the Call Log folder and select the call during which the problem occurred.

2.Choose Actions > Report a Problem. The Problem Report Wizard opens with details about the call already entered.

3.Complete the Problem Report Wizard screens.

Reporting other problems

If your problem does not involve a specific call, run the Problem Report Wizard as follows:

1.Do one of the following:

Q From ViewPoint, choose Help > Report a Problem.

Q Run the file C:\Program Files\Common Files\Vertical\TeleVantage\TVPRWizard.exe.

2.Answer the questions presented in each Wizard window.

3.Optionally, check Send Problem Report Package via e-mail in the final window to e-mail the problem report package to your TeleVantage system administrator. It can be helpful to include in your e-mail the time at which the problem occurred, as closely as you can identify it.

Because a problem report package can be large, after you send it to your TeleVantage system administrator, you should delete it from your system to regain disk space.

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