Vertical Communications TeleVantage 7.5 manual Entering phone numbers for, 16-6folders for

8-15

16-13

11-15

16-8

callers with, 16-9

11-7

4-3

12-12

field, 12-2

12-8

15-6

calls, placing (cont’d.) to contacts, 12-3to extensions, 12-4

to My Numbers, 12-4to voice mail, 3-4to workgroups, 12-4using dialing services, using the phone, 3-3using the toolbar’s dial using ViewPoint, 12-2while on another call, 3-5

with hands-free answering, 4-5playing audio into, 11-13recording

using the phone, 4-9using ViewPoint, 11-12

screening with call announcing, 4-2screening with ViewPoint, selecting in Call Monitor, 11-6

sending all to voice mail using the phone, 5-10sending all to voice mail using ViewPoint, 9-3sending incoming to voice mail using the phone, 4-9sending incoming to voice mail using

ViewPoint, 11-7sorting in Call Monitor, 11-2taking notes on, 11-17

transferred to you, announcing who is transferring, 18-7

transferring

blind or supervised, 4-8one of multiple, 4-9tips for Operators, 11-12using drag-and-drop,11-10using the phone, 4-8using ViewPoint, 11-10

without talking to the caller first, 11-8unparking using the phone, 4-11unparking using ViewPoint,

Calls pane,

Camp on station, routing list final action, 15-13camp-on calls, placing, 12-7

Centrex extensions forwarding calls to, placing calls to, 12-8

Centrex system, sending a Flash command to, 4-11checking numbers, 12-9

CMA. See Contact Manager Assistant coaching

agents’ calls, C-16users’ calls, 12-14

columns freezing, 18-24

keeping on-screen during scrolling, 18-24moving and resizing, 18-23

showing and hiding, 18-22 sorting by, 18-23

conference calls

as displayed in Call Monitor, creating from incoming calls, creating using the phone, 4-10creating using ViewPoint, 12-12using drag-and-drop,12-13

Contact Manager Assistant, 16-13contacts

overview, 16-2account codes for, 16-5

adding and deleting phone numbers for identification, 16-9

associating "Unknown" benefits of recognition, default phone number, 16-6

deleting phone numbers used for identification, 16-9 entering, 16-4

entering phone numbers for, 16-6folders for, 16-2

identifying by caller ID, 16-8importing and exporting, 8-27

in other contact manager applications, PINs for, 16-12

placing calls to, 12-3private and public, 16-3recording voice titles for, 16-7

I-5 INDEX