Vertical Communications TeleVantage 7.5 Account Code, Answered By, Callback number, Called Number

Column	Description
	Indicates incoming or outgoing calls, respectively.
	Called Direction in the Show Columns dialog box.
Account Code	Account code associated with the call, if any.
Answered By	Name of the user who answered an incoming call.
	Useful for analyzing data for ACD workgroups.
	Note that on unanswered calls, this field shows the
	name of the user who was dialed.
Callback number	The callback phone number entered by the caller, if
	one is available.
Called Number	On incoming calls, your Direct Inward Dial (DID)
	number if the caller used it to call you. The field is
	blank for incoming calls without DID. On outgoing
	calls, the number you dialed.
Custom Data	Custom data, if any, associated with the call.
	Custom data can be collected by IVR Plug-ins, auto
	attendants, or call center queues.
Dial String	Digits that TeleVantage actually dialed over the
	trunk, which may be different than the digits
	TeleVantage displays in a contact's phone number.
	For example, a dial string may contain an
	international or long-distance access code, a
	dialing prefix, or a dialing suffix.
Duration	Length of the call, beginning at the time when the
	two parties are connected.
From	Name of the person who originated the call. On
	incoming calls, "Unknown" appears unless the user
	identified the caller as a contact. On outgoing calls,
	this is the user’s name.
From Device	The station ID or TeleVantage trunk number from
	which the call originated. Station IDs in the 16,000
	range correspond to external stations created on
	the fly.
From Number	On incoming calls, the caller's extension or external
	phone number. On outgoing calls, the user's
	extension.
Left Message	If checked, the caller left a voice message.

CHAPTER 14. USING THE CALL LOG FOLDER 14-3