Vertical Communications TeleVantage 7.5 manual About placing calls on the phone, Using an IP phone

About placing calls on the phone____________________________

You can pick up a TeleVantage phone and place a call in the same way that you place calls on other phones. But you can also do much more. For example, you can dial other TeleVantage users by name and use special key combinations to redial your last call or call back your last caller. Depending on your TeleVantage system, you can also place calls over Centrex lines or over the Internet.

This chapter explains the following aspects of placing TeleVantage calls on the phone:

QDialing internal and external numbers

QDialing by name

QPlacing calls while you are already on a call

QRedialing the last number you called, returning the last call that arrived, and disabling call waiting for a call

QPlacing calls to an IP address

For information about placing calls visually by using TeleVantage ViewPoint, see Chapter 12.

Using a phone other than your own

If you use another user’s phone to place calls, you are subject to that user’s dialing restrictions, outgoing Caller ID information, and other settings, and your calls are logged as being from that user. To make sure that your calls are placed and logged as yourself, do the following:

1.Log on to the station by picking up the phone and entering # <your extension> # <your password> #. (Your office may use an initial log-on key other than #). Then press 5 1 to forward your calls to that phone.

2.When you are finished placing calls at the other user’s phone, log off from that phone by pressing *0 0.

Note: If the phone is idle for too long, for example over an hour, you may be logged off automatically.

Using an IP phone

If you have a voice-over-IP phone, you can place calls with it as if it was a normal phone.

If you have an H.323 IP phone and you hear silence instead of a dial tone when you pick it up to place a call, it may be because there are not enough IP trunks configured in the system. If you wait, a dial tone will begin when a trunk becomes available. If you encounter this or other problems with the IP phone, see your system administrator, who can check its setup.

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