Vertical Communications TeleVantage 7.5 13-19, 13-20, 13-21, 14-2, 14-5, 14-7, 14-8, 14-9, 14-10

The Greetings folder	13-19
Greeting hierarchy	13-20
Recording a new greeting	13-20
E-mailing a greeting	13-20
Playing a greeting into a call	13-21

Chapter 14. Using the Call Log Folder	14-1
The Call Log folder	14-2
Call Log folder filters	14-2
Call Log folder columns	14-2
Viewing call details	14-5
Searching for Call Log entries	14-7
............................................................................................................	14-8
Viewing a call’s history	14-8
Taking notes on a Call Log entry	14-8
Associating a call from “Unknown” with a contact	14-8
Returning a call in the Call Log folder	14-8
Entering an account code for a Call Log entry	14-9
Opening the contact record from a contact’s call	14-9
Listening to a recorded call from the Call Log	14-9
Sharing the Call Log	14-10
Reporting on the Call Log	14-10
Exporting the Call Log	14-10

Advanced TeleVantage Features

Chapter 15. Call Forwarding and Routing Lists	15-1
About call forwarding and routing lists	15-2
Call forwarding and Where I Am	15-2
Forwarding calls	15-3
Forwarding calls by using the telephone commands	15-3
Forwarding calls in ViewPoint	15-3
Receiving forwarded ACD workgroup calls	15-6
Placing calls at another user’s extension	15-6
Call forwarding and voicemail	15-6
Forwarding calls over Centrex or PBX trunks	15-6
Using routing lists	15-7
The Routing Lists folder	15-8
Creating a new routing list	15-10
Handling busy station calls differently than calls not answered....	15-14
Routing calls to workgroups	15-14

USING TELEVANTAGE