Vertical Communications TeleVantage 7.5 manual Personal Statuses folder

select the Out of the Office personal status, the dialog box opens and you can specify a different call forwarding location.

6.Click OK to save the new personal status.

The Personal Statuses folder_______________________________

The Personal Statuses folder displays all your personal statuses. Open the Personal Statuses folder by clicking Configuration in the navigation bar, then clicking Personal Statuses in the Favorite Folders list. Double-click a personal status in the folder to edit or view its properties. You can see the personal statuses of other users in the Extensions list.

Personal status and your active settings _____________________

When you select a personal status, its preferences are copied to your active settings. Your active settings are all the settings that, taken together, determine how TeleVantage handles your incoming calls. They are:

QThe currently active personal status

QWhere I Am (the phone that rings for your incoming calls)

QActive greeting (the greeting played to callers who reach your voicemail)

QActive routing list (the routing list that incoming calls follow)

QTaking calls setting (whether your phone does or does not ring)

QIgnore call rules (whether your calls rules are enabled or disabled)

In addition, call center agents have the queue calls setting, which determines whether they are currently available to receive queue calls. See Appendix B.

CHAPTER 9. USING PERSONAL STATUSES 9-9