Vertical Communications TeleVantage 7.5 manual About answering and handling calls on the phone

About answering and handling calls on the phone _____________

This chapter explains how to answer calls at your TeleVantage phone, including putting calls on hold, transferring calls, sending calls to voicemail, and other actions. For the features you can use when answering and handling TeleVantage calls at a remote phone, see Chapter 6.

Using the Flash button on your phone

When you use TeleVantage on the phone, you use your phone’s Flash button to access many commands. If your phone does not have a Flash button, press and release the hook quickly once to send a Flash command.

Note: On some phones, the Flash button is labelled Link or Call Wait.

If pressing Flash results in a transfer

If pressing Flash causes transfers the call rather than giving you access to the call-handling commands described in this chapter, you are in direct transfer mode (see “Transferring a call” on page 4-8). If you are in direct transfer mode and would rather have access to all the telephone call-handling commands, talk to your system administrator.

Answering TeleVantage calls _______________________________

This section explains the following aspects of answering TeleVantage calls on the phone:

QCall announcing

QCall waiting

QAnswering a call at another ringing phone

Call announcing

Call announcing enables you to screen incoming calls just by picking up the phone. With call announcing, you are not connected immediately to the caller. Instead, you hear, “Call from” followed by a recording of the caller’s name. You can then choose whether to accept the call, send it to voicemail with or without message screening, or conference in the caller.

Note: You can also screen your calls visually by using the TeleVantage ViewPoint’s Call Monitor, which displays the caller’s name when you receive a call (see Chapter 11). Another way to screen your calls is by using a phone with a Caller ID display.

Answering a call using call announcing

After answering a call and hearing the caller’s name, you can do one of the following:

QPress 1 to accept the call. You are connected with the caller.

QPress 2 or hang up to send the call to voicemail. By default, either method sends the call directly to your voicemail. However, if you have a custom routing list defined, hanging up sends the call to the next action on your routing list, while pressing 2 sends the call to the routing list’s final action. See “Using routing lists” on page 15-7.

4-2 USING TELEVANTAGE