Vertical Communications TeleVantage 7.5 manual Managing greetings, Space for greetings

On the Holidays tab of the Custom Hours dialog box, click Add to specify individual calendar dates. When your custom hours are finished, click OK.

9.To receive notifications during the times you have chosen, make sure Enable this schedule action is checked in the Schedule Notification dialog box, and then click OK. You return to the Schedule E-mail (or Pager) Notification dialog box.

10.To add more schedule entries, repeat this procedure. When your schedule is finished, click OK.

Managing greetings_______________________________________

Greetings are recorded messages that callers hear when they reach your voicemail. For example, “This is Steve. I’m not at my desk at the moment, but leave me a message and I’ll get back to you soon.”

With TeleVantage you can record and store multiple greetings and specify when you want TeleVantage to use each one. For example, you can have a normal greeting for everyday use, another greeting for extended absences, and a third greeting for vacations. You can also create and use custom greetings for individual callers (see Chapter 17).

Greetings for situations other than voicemail

You can record greetings for other circumstances than voicemail, including the following:

QFor use as “Hello” messages. You can record greetings to be messages that you use to greet your callers when you answer the phone. For example, “Hello, thank you for calling the XYZ corporation, this is Amy, how may I direct your call?” See “Playing recorded audio into a call” on page 11-13.

QFor other routing list final actions. The final action of a custom routing list can handle calls in other ways than sending them to voicemail, and you can attach a greeting that tells the caller what will happen. For example, if your routing list has a final action of “Transfer to extension,” you could attach a greeting that says, “I’m not in right now.

Please wait while your call is transferred to the company operator.” See “Using greetings with routing list final actions” on page 15-15.

QFor grab-and-hold.Your TeleVantage account includes a special greeting called a grab-and-hold greeting that TeleVantage plays to callers when you put incoming calls on hold without talking to the callers first. For more information about recording and using a grab-and-hold greeting, see “Grabbing and holding the call” on page 11-8.

Space for greetings

You have a limited amount of disk space for greeting and voice title recordings. See your TeleVantage system administrator to find out how much space has been allocated to you and how much you have used.

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