Vertical Communications TeleVantage 7.5 manual Ignoring all call rules, 17-10

Ignoring all call rules ______________________________________

If you create routing lists and call rules, TeleVantage handles your incoming calls according to those settings and rules. There can be times, however, when you want TeleVantage to ignore those rules.

You can set TeleVantage to use the Standard routing list and ignore your call rules by choosing Tools > Ignore Call Rules. The check mark on the menu indicates that Ignore Call Rules is turned on. All call rules are then ignored and all incoming calls ring at your Where I Am phone number (your extension, unless you have changed it with call forwarding or a personal status). If there is no answer, the caller is sent to voicemail. Any settings specified by your call forwarding, personal status, or active settings are still in effect.

Example: You have set up a routing list that tries you at various phones around the office. Now you are taking a trip out of town and you want all calls forwarded to your hotel. Use call forwarding to forward your calls to the hotel, and then turn Ignore Call Rules on to make sure your calls do not get sent around the office while you are away.

When return to your office and you turn off Ignore Calls Rules, TeleVantage again enforces all of your routing lists and call rules.

You can have a personal status cause TeleVantage to ignore call rules whenever that personal status is in effect. See Chapter 9.

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