Vertical Communications TeleVantage 7.5 manual Stutter dial tone, Message waiting light

Stutter dial tone

A dial tone that begins with a stutter indicates that you have unheard voice messages.

To enable or disable stutter dial tone

1.Choose Tools > Options. The Options dialog box opens.

2.Click the Phone \ Station Features tab.

3.Select or clear Stutter tone.

4.Click OK.

Message waiting light

If your phone has a message waiting light that TeleVantage supports, you can have it flash to indicate new voice messages. For analog phones supporting CLASS message waiting lights, you must enable the phone’s message waiting light to make it work (see “Enabling a message waiting light” on page 18-20).

Note: If more than one user is assigned to a phone, the message waiting light and stutter dial tone occur if there are new messages for any of the users.

New message sound

ViewPoint can play a .WAV file whenever a new voice message is received. See “Playing a sound when a new message arrives” on page 18-20.

E-mail, pager, and call notifications

TeleVantage can alert you by e-mail, page, or telephone call whenever you receive a new voice message. This feature is handy if you are working at a remote location without ViewPoint. You can then call your office or log on to ViewPoint Web Access and hear your messages.

You can receive notification for all voice messages, or for urgent messages only. You can also receive notifications only on specific days or at specific times. See “Scheduling notifications” on page 13-15.

Important: For e-mail notification to work properly, the TeleVantage Server must be configured correctly. See your TeleVantage system administrator if you encounter any problems.

Notification is sent only for new voice messages, not new call recordings.

Setting up e-mail notification

E-mail notification messages include the caller's name (if available), the phone number at which the call originated, the extension at which the message was left, the message length, and any notes associated with the message. You can even have TeleVantage attach the voice message itself to the e-mail as an audio file so that you can play it wherever you are.

1.Choose Tools > Options. The Options dialog box opens.

2.Click the Voice Messages \ E-Mail Notification tab.

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