Vertical Communications TeleVantage 7.5 manual Requirements for receiving a page or intercom call

Requirements for receiving a page or intercom call

In order to receive a page or intercom call, the receiving user must have the following:

QA properly-configured ADSI digital or SIP phone that supports the feature. For a list of supported phones, see Installing TeleVantage. Phones that do not support this feature (like regular analog phones) will also receive intercom connections and pages if they are in hands-free mode (see “Using hands-free answering” on page 4-4).

QNo active call.

If one or more of these requirements are not met (for example, if the user is on a call), the page or intercom connection is not made.

Note: If you have an ADSI phone, receiving an intercom or page causes the message waiting light to blink for the duration of the call, even though you have no new voice messages.

Blocking pages and intercom with Do Not Disturb

Users who have the personal status Do Not Disturb selected do not receive pages or intercom calls. See “Sending your calls straight to voicemail with Do Not Disturb” on page 5-10.

With shared stations, the personal status of the user currently logged in is the one used. With all other personal statuses you can receive pages and intercom connections, even if the Taking Calls field is set to No.

Paging and intercom considerations

Keep the following in mind when making a page or intercom call:

QPages and intercom calls always connect to the receiving user’s default station, even if the user has forwarded his or her calls elsewhere. Users with a station ID of 0 cannot receive pages or intercom calls.

QPages and intercom connections do not show up in TeleVantage ViewPoint’s Call Monitor folder (see Chapter 11), or the Call Log (see Chapter 14).

QWhen you place a page, there can be a delay before you hear the connection beep and can begin speaking. The bigger the workgroup being paged, the greater the potential delay.

QWhen you place a page, you can speak for 30 seconds after the beep, and then the page terminates automatically. Your system administrator can adjust this time limit.

Note: It is possible that a page will not connect to all paged phones. If you find that people who should have received your page did not, speak to your system administrator about increasing the PageRequestTimeout time.

CHAPTER 3. PLACING CALLS ON THE PHONE 3-7