Vertical Communications TeleVantage 7.5 manual Sharing your voice messages

Sharing your voice messages ______________________________

You can share your voice message folders with other TeleVantage users, including your Inbox folder, your Deleted folder, and your Saved folder. You can also share any custom folders that you create. See “Sharing folders” on page 8-24

Managing your voicemail quota_____________________________

Your voice mailbox has a limited amount of disk space (in minutes) to store your voice messages. To see the size of your mailbox, choose Tools > Options, and click the Voice Messages \ Usage tab. The TeleVantage default is 20 minutes.

All voice files in all your folders count against your total mailbox space, including messages in the Deleted folder and call recordings. When your mailbox is full, callers cannot leave you voicemail. They hear a message telling them that your mailbox is full.

If you log on to TeleVantage by using the telephone commands and your mailbox is nearly full, TeleVantage prompts you to empty your Deleted folder.

To view the amount of space remaining in your mailbox

1.Choose Tools > Options. The Options dialog box opens.

2.Click the Voice Messages \ Usage tab. The Usage progress bar indicates how close your voice mailbox is to being full.

Note: When your mailbox is nearly full, you see a warning message when you start ViewPoint and hear a message when you log on using the telephone.

Setting a maximum length for your voice messages

You can set a maximum length for voice messages. If a message exceeds the time limit, TeleVantage ends the message. The default maximum is 180 seconds (three minutes). The highest maximum you can set is 300 seconds (5 minutes), unless your administrator changes the limit.

Note: Call recordings are not limited by message length, only by the size of your mailbox.

To set the maximum length for voice messages

1.Choose Tools > Options. The Options dialog box opens.

2.Click the Voice Messages tab.

3.In the Maximum message length field, enter a number of seconds.

4.Click OK.

CHAPTER 13. MANAGING VOICE MESSAGES IN VIEWPOINT 13-9