Vertical Communications TeleVantage 7.5 12-13, 12-14, 12-15, 13-2, 13-3, 13-4, 13-5, 13-6, 13-7

Adding parties to a conference	12-12
Conferencing multiple active calls together	12-13
Muting individual conference parties	12-13
Transferring a conference call	12-14
Ending a conference call	12-14
Supervising other users’ calls	12-14
Using the TeleVantage or eyeBeam softphones	12-15

Chapter 13. Managing Voice Messages in ViewPoint	13-1
About managing voice messages in ViewPoint	13-2
The Voicemail folder	13-2
Archiving voice messages and call recordings	13-3
Managing thousands of voice messages or call recordings	13-3
Listening to your voice messages and call recordings	13-4
Listening to a voice message as it is being left	13-4
Handling your voice messages	13-4
Forwarding a voice message	13-4
Replying to a voice message	13-5
Calling back the person who left a voice message	13-6
E-mailing a voice message	13-6
Playing a voice message into a call	13-6
Opening the contact record from a voice message	13-6
Deleting voice messages	13-7
Associating a voice message from “Unknown” with a contact	13-7
Marking a voice message Unheard	13-7
Marking a voice message Urgent or Private	13-8
Adding notes to a voice message	13-8
Moving a voice message to another application	13-8
Managing call recordings	13-8
Sharing your voice messages	13-9
Managing your voicemail quota	13-9
Setting a maximum length for your voice messages	13-9
Sending a message directly to a user’s voicemail	13-10
Knowing when you have new messages	13-11
System tray button	13-11
Number in navigation pane	13-11
Stutter dial tone	13-12
Message waiting light	13-12
New message sound	13-12
E-mail, pager, and call notifications	13-12
Scheduling notifications	13-15
Managing greetings	13-18

CONTENTS